- Report: #1080170
Report - Rebuttal - Arbitrate
Complaint Review: First Call Movers
First Call Movers2700 w Cypress Creek road ft lauderdale, Florida USA
First Call Movers 83 Year old Handicapped stroke Victim ripped off ft lauderdale Florida
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Quality Relocation practices illegal,paperwork practices and lost Queen bed/Box spring and 13 boxes. I called Ruben, Kat and Carlos repeatedly no return call.
-Don't ever use this company. We paid their full price in cash because they stated if we did credit card they would charge an additional 15-19% more and they lied about missing items. To not return a phone call about lost items is so disappointing.
My disappointing experience with the Quality Relocation Services started on Aug 3, 2013 at 3pm and they left resident at 1am on August 4, 2013. The move was 1 bedroom home. The disappointment resulted in me calling the Mgr Carlos at QRS and Kat at First Call Movers who was the Mgr at Referral Company. My Mother who is 83yrs old became critically ill and on a limited budget I got an estimate for her move. I contacted First Call Movers for a referral and estimate in July 2013 to move her personal items to Ga.
Below is a factual outline of my experience with QRS personnel Patrick mainly, Robert who broke off the doors in laundry room and tried to act like it was like that prior. Lastly, Carlos the manager at QRS refused to return phone call after they received requested cash funds of almost $5000 and knew all my items were not on truck but told me they were. I am currently missing a Queen bed, Queen box spring, coffee table and 13 boxes of family memories and furnishing. I have received no return phone calls from Quality Relocation Movers even though their driver stated mattress/box spring on another truck. According to First Call Movers Carlos stated he was unaware and would call me that same day which was 8/20/13. I have sent emails, texts and phone calls, No Response about lost items. Who would steal an 83 yr old woman's furniture? She cannot afford to purchase another bed.
I asked how many times items would be moved after packing. I was told by Patrick that the truck would be attached and next unload would be at my residence in Georgia. I have now learned
items were moved 3 times. Everything from the first estimate was total deception/falsified information. All details below were sent directly to Carlos and First Call Movers On Aug 5, 20123 (day after move). My daughter sent information via email. They both received msg.
Illegal Entry to home
* QRS employees Patrick and team arrived at house while I was at home depot. All the doors were locked and property is fenced. Patrick illegally trespassed on property by opening back door sliding glass door and proceeded into the property w/o approval of home owner. I asked him if door was open he admitted he had to go to the bathroom so he got in house via opening the back door. He wasn't wearing a uniform.
They started wrapping items when I asked about numbering items. Patrick asked what color I wanted to be. Many Items were already packed and on truck. I asked dont you put them on the item
* Patrick proceeded to get me to sign papers that were blank or a page that had triple the fees for the move. Claiming his company gives you one to shock you and then the real number later. I proceeded to call both companies that night and reached no one. They told me someone was always available. Not true.
He stated First Call Movers make promises and when they get to job they normally double the amount and it works out ltr.. He stated my bill would probably be half of his quote $5600. I explained not agreeing to a triple number so I would put notes on all pages. He said that's fine. Every page states not agreeable to estimate.
Patrick told me the number of boxes and pcs didnt matter only the weight mattered. He stated I had more pcs but weight is what counts.
. He never discussed 104 pcs with me that last night. He added that after initials and before he left and gave me carbon copies as he was leaving. Deception. I was never told 104 pcs until talking with Carlos the next day that he wrote it on bottom of page. Writing it on paperwork after signature is illegal, dishonest and a lack of integrity.
*Patrick was smoking and I told him I was allergic. He smoked outside in garage area but all the house windows, doors were open.
Consumer's Desired Resolution:
I want my items back or reimbursed based on the fact I was told my items would benever leave the original truck. I was also told the queen bed and boxspring was on another truck after payment received and truck unloaded. I had to tell driver mattress/box spring and 13 boxes missing.Now according to First Call Movers Carlos is denying being aware. They stated he would be calling. He has not called nor have we received items.
This report was posted on Ripoff Report on 08/29/2013 12:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Call-Movers/ft-lauderdale-Florida-33309/First-Call-Movers-83-Year-old-Handicapped-stroke-Victim-ripped-off-ft-lauderdale-Florida-1080170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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