- Report: #1063897
Report - Rebuttal - Arbitrate
Complaint Review: First Call Movers
First Call Movers2700 W. Cypress Creek Ft. Lauderdale, FL 33309 FT Lauderdale, Florida USA
First Call Movers First Call Movers - Lies, Theft, Scam, Horrible Company FT Lauderdale Florida
*REBUTTAL Owner of company: this client failed to read his estimate agreement
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Filled out form for movers to bid on my move on 02/24. Got a call from Phil(pgoding) on 02/25. I explained to him that I was in a situation where I was currently involved in a move and needed assistance. I explained to him that I needed a Truck to be available the next day in the AM as I had to make a 10 hour drive home that day to return the UHAUL and unload. I exclaimed that this move WILL NOT be possible if the truck CANNOT get there in the AM. He swore up and down several times that a truck was available and would be there in the AM. We made the deal later in the day (02/24) and I asked when I would hear from the Truck driver. He said that the driver would call be my EOB that day too coordinate and if he did not to call him back around 7-730PM. The Driver did not call.. I called them back and got a receptionist whom told me that Phil had left for the day. Apparently he told me to call back at a time he knew he was not going to be there. The receptionist was eventually able to get the Truck driver on the phone. I then learned that the Truck driver was not going to arrive at my location UNTIL 7PM!! I immediately called the moving company back and of course no one was available at dispatch or anywhere else to assist me. I then sent an email to Phil to tell him there was no way that I could complete. I exclaimed again that I told him I had to have AM. The next morning I called the moving company as soon as they were open. Of course I was unable to get in touch with Phil.
First I was sent to dispatch to explain the situation. She immediately replied that they do not guarantee pick up time and that a refund was not her business. She said over and over again that I needed to type the story up and send her an email. I told her I do not have time for email games - I have to finish loading my Truck and make the 10hr trip home. I realized she was not going to help and semi-agreed to sent the email and called back to the sales line. Again Phil was not available and I got another lady. She said I would need to talk to someone in compliance. I ended up getting someone from their compliance Dept on the phone after having to get angry with them. He called me back and I AGAIN explained the situation. He said he would call me back after he talked to management. He called back and said they could offer me $100 of my money back... I told him that was insane and again explain the situation. The Truck driver had not even planned on going to my location. I talked to him the night before.. He said he would speak to management again to see if they could do better... He called back and said that they would give me a generous offer of $200 back. OUT OF $800!!!!! I soon realized that I would get no where with this company and decided to passively agree to a reschedule while beginning to persue legal representation and contacting my bank. Bottom line - The Sales Rep lied to me over and over again. The Sales Rep Phil - lied to the compliance rep over and over again. That is bad business... I trusted this company to help me in a time of need. Moving is stressful - especially when you have to make a long distance unplanned move like I was having to do... I explained all that to the Sales guy and the Compliance guy.. I was very sincere and truthful with them through the entire process.
This report was posted on Ripoff Report on 07/02/2013 01:16 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Call-Movers/FT-Lauderdale-Florida-33309/First-Call-Movers-First-Call-Movers-Lies-Theft-Scam-Horrible-Company-FT-Lauderdale-F-1063897. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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