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  • Report: #1064207

Complaint Review: First Call Movers

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  • Submitted: Wed, July 03, 2013
  • Updated: Wed, July 03, 2013

  • Reported By: patricia — clearfield Utah
First Call Movers
2700 cyress creek rd st# a110 ft.lauderdale, Florida USA

First Call Movers AKA First Call Ventures never pickedup or delievered items ft.lauderdale Florida

*Author of original report: First call Movers/cheats!

*Author of original report: first call movers

*REBUTTAL Owner of company: Patricia did not notify us of her storage company's restrictions

*Author of original report: First Call movers

*Author of original report: First Call Movers

*REBUTTAL Owner of company: please provide more information

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  First call stated they would pick up our household goods on june 21/22 2013  we sent a deposit of $2821.05 and it is july 03/2013 and the goods are still in storage costing us another months rent . this is the second contract we have as they under bid the first one and said the job couldn't be completeled. we have written them as requested for a refund and gotten nothing but auto replies and no other emails or phone calls. the first contract was for june 1st and becuse they couldnt fulfill their contract that also cost us storage fees.


This report was posted on Ripoff Report on 07/03/2013 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Call-Movers/ftlauderdale-Florida-33309/First-Call-Movers-AKA-First-Call-Ventures-never-pickedup-or-delievered-items-ftlauderdal-1064207. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
4Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Author of original report

First call Movers/cheats!

AUTHOR: patkoning - ()

 My storage company had made arreangements with QRS for a friday June 28 pick up.take note 7 days afetr the date I the customer requested . QRS never , NEVER showed up. After talking with their driver he said he was told to go to another job. First Call movers claims no responsibility for this. They said they hired one , not their problem that they never showed. ??? REALLY ?? wasn't that why I hired them to find a PROFESSIONAL DRIVER ??

I have repeated called FIRST CALL MOVERS asking for my refund. Spoke with David in Compliance who tried to bribe me away with a lousy 750. $ Which means they keep 2100. $ for doing absolutely NOTHING ! THIS COMPANY IS A SCAM ! False promises , lying, underhanded cheats who need to be out of business.

I have contacted my bank and Mastercard co. and the federal motor carrier safety admin. , The BBB and posted on FB . One day they will get theres and I hope I am here to see it.

 

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#2 Author of original report

first call movers

AUTHOR: patkoning - ()

 A) Pick up on the contract was for june 21/21. Your company could not find a carrier .

  B) excerpt from your contract < If we are unable to locate a carrier as of the close of business on the
scheduled pickup date and no transportation has been provided then you will
receive a refund of your deposit as full satisfaction of this Agreement.

C) No carrier was assigned until Wed. June 26 .

D) The carrier finally contacted our storage company had made arrangements for the pick up on Friday june 28th .

E) The carrier did not show and it is documented by our storage company as they normally charge for the pull down of items.

F) The storage company has documented the times they called the carrier and First Call movers and was misinformed as to if and when a carrier would show up.

G) I spoke with the carrier "jeff" sunday july 7th and he told me he was rerouted and told to go to another job.

H) I am still calling and emailing daily and have gotten "someone will call you back " yet no one does but you have the time to answer this online .

I) Your company misrepresented its ability to transport my household goods and owes me MY money back.

J) by accepting this transaction and failing to provide ANY service your company is subject to required to refund the deposit.

K) Do I really need to got thru the whole alphabet to get my point across?

L) Your company said they could provide a service that they did NOT preform , therefore we are entitled to a full REFUND !

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#3 REBUTTAL Owner of company

Patricia did not notify us of her storage company's restrictions

AUTHOR: First Call Movers - ()

We made diligent and thorough efforts at arranging for the requested transportation.  We successfully arranged for the transportation and the carrier was ready to arrive for pick-up at Patricia's storage location however the carrier was denied access because he did not give the storage manager 2 days advance notice of his arrival. We contacted the storage manager in an effort to facilitate the carrier's arrival on another date however Patricia then cancelled her move.

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#4 Author of original report

First Call movers

AUTHOR: patkoning - ()

 

 First   Call Movers
   
2700   W Cypress Creek Road #A110
   Fort Lauderdale, FL 33309

 Customer   Rep: Howard
   Phone: 855-515-MOVE (6683)  
   Fax    : 754-223-3827
   Email : howard.m@firstcallmovers.com

 US   DOT: 2270148
   MC: 773091
   Registration #: MB85 (FL)

 

Moving From

Moving To

                                   
   

Patricia    

   
   

 

   
   

GROUND        

   
   

Covington,     LA 70433 

   
   

Phone:    

   
                                          
   

Patricia    

   
   

 

   
   

GROUND        

   
   

CLEARFIELD,     UT 84015

   
   

Phone:    

   
   

 

   

 

                                                                             
   

Relocation     Details

   
   

Job No:

   
   

B5451814

   
   

Representative:

   
   

Howard

   
   

Move Type: Residential

   
   

Long Distance,     1870 miles

   
   

Estimated Volume:

   
   

12305 lbs. (1758     cf.)

   
   

Move     Date: 

   
   

Saturday, 06/01/2013
    06/02/2013 

   
   

1st     Available Delivery:

   
   

06/05/2013     To / /

   
   

Created     on:

   
   

02/22/2013 

   
                                                                                       
   

Relocation Estimate

   
   

Basic     Estimate Price

   
   

$7136.90

   
   

Fuel     Surcharge: 9.00 %

   
   

 $642.32

   
   

Coupon Discount: 15.00 %

   
   

-     $1166.88

   
   

interstate     fee

   
   

$1195.00

   
   

managers discount

   
   

-     $2310.00

   
   

Basic     Valuation Protection:
    $0.60 per lbs. per article

   
   

    $0.00

   
   

Total     Moving Estimate

   
   

$5497.34

   
   

Customer Payment:

   
   

$2270.00

   

 

             
   

 

   
   

Binding     Moving Estimate

   
   

Job No:B5597098

   

 First   Call Movers
   
2700   W Cypress Creek Road #A110
   Fort Lauderdale, FL 33309

 Customer   Rep: Marion
   Phone: 855-515-MOVE (6683)  
   Fax    : 754-223-3827
   Email : marion.t@firstcallmovers.com

 US   DOT: 2270148
   MC: 773091
   Registration #: MB85 (FL)

 

Moving From

Moving To

                                   
   

Patti    

   
   

 

   
   

GROUND        

   
   

Covington,     LA 70433 

   
   

Phone:  

   
                                          
   

Patti    

   
   

 

   
   

GROUND        

   
   

Clearfield,     UT 84015

   
 
   

 

   

 

                                                                   
   

Relocation     Details

   
   

Job No:

   
   

B5597098

   
   

Representative:

   
   

Marion

   
   

Move Type: Residential

   
   

Long Distance,     1870 miles

   
   

Estimated Volume:

   
   

16757 lbs. (2394     cf.)

   
   

Move     Date: 

   
   

Friday, 06/21/2013
    06/22/2013 

   
   

Created     on:

   
   

06/20/2013 

   
                                                                                       
   

Relocation Estimate

   
   

Basic     Estimate Price

   
   

$9383.92

   
   

Fuel     Surcharge: 9.00 %

   
   

 $844.55

   
   

Coupon Discount: 15.00 %

   
   

-     $1534.27

   
   

Interstate     Fee

   
   

$1095.00

   
   

Manager's Discount

   
   

-     $1790.00

   
   

Basic     Valuation Protection:
    $0.60 per lbs. per article

   
   

    $0.00

   
   

Total     Moving Estimate

   
   

$7999.20

   
   

Customer Payment:

   
   

$2821.05

   

 

 

 

I started this contract with Howard back in February 2013 with an pick up date of June 1,2013 and delivery of June 5, 2013 Contract # 5451814.

Your company could NOT find a carrier . So after some discussion my husband and I decided that perhaps you low balled the quote to get the job.

So , we asked for a refund and started a NEW contract with you.

The new contract added $2500. to the original price from our pocket ..not yours ! Our original price was 5497.34 $ and now we are paying 7999.20 $ and it is 23 days after the initial contract scheduled pick up. Second job # 5597098 pick up for Fri/ Sat June 21st and 3 days after the second contract you are still unable to find a carrier. Now I think I have spoken to every person who works at First Call Movers Patty, T , Cat ,Mike ,Julian, Andrew, Ron, Howard and Marion... I can't keep all the names straight and I am still unhappy with the LACK of results.

What I can't seem to grasp is this ...You are a Broker company .

You hire trucks to move things .

That is what you do .. Am I right ?? That is what you do ????

Yet you can NOT seem to get it done for me . And while I appreciate the weight loss from all this stress I do not care for the stress and vomiting and constant arguing with my husband because I have continued faith in your company.

At this point we are 24 days later than initial contract and $ 2500. deeper in debt to you, with a new contract and a new timeline and we have gotten no where.

Being on the priority list has gotten no results.( for either contract. )At this point any and all commission you make on this move should be transfered to the carrier or back to me .You are not fulfilling your obligations on this contract.

WHEN WILL YOU BE ABLE TO GIVE US A DEFINITE ANSWER FOR PICK UP AND DELIVERY ??

This has already cost us a month of storage fees for June and at this point I fear we might have to pay for yet another month  (in 6 short days for July storage) if this situation is not taken care of .

Thanks , Hopefully someone will call me and try to resolve this situation.

Patti

 

email from first on sunday:

 

Will have a more accurate understanding tomorrow (Monday).

 

--------- Original Message ---------

Subject: sunday
From: "patti" <pattikone@aol.com>
Date: 6/23/13 10:47 am
To: marion.t@firstcallmovers.com


  email from First call trying to get us to sign date changes (which means NO REFUND).we did not sign it

Friday,   06/28/2013   


  Dear Patti

          
     

First Call Movers
    2700 W. Cypress Creek Rd., Suite A110
    Ft. Lauderdale, FL 33309
    MC# 773091
    www.firstcallmovers.com
    Ph: (855) 515-6683
    Fax: (754) 223-3827
    Direct: (954) 606-9444
    Reference #: B5597098

   

 

       
   

Date     Change Request

   


   
Date:    
    Reference Number: B5597098
   
    I, Patti Koning, request to change the dates of my move as follows:
   
    Original Pickup Date(s): 07/01/2013
    change to: New Pickup Date(s):
   
   
    Original Delivery Date(s):
    change to: New Delivery Date(s):

   

By signing this agreement I hereby authorize First Call     Movers to arrange transportation for my household move according to the new     dates requested. I am aware that I have requested to change my     transportation dates after my right to a refund has expired therefore if I     cancel my move then the deposit paid is not refundable. Due to the fact     that my request is being made after my right to a refund has expired, if     First Call Movers is unable to secure a carrier to provide transportation     within the dates specified above, no refund will be issued. Pickup &     delivery dates are estimates and are not guaranteed.

   


    ______________________________________
    Signature
   
    ______________________________________
    Print Name
   
    ______________________________________
    Date
   
   
   

   

All     other original terms and conditions still apply. No modifications to this     form will be honored or accepted.

   

 

   

Please sign, date & return this form to First Call Movers via fax     (754-223-3827) or email (julia@firstcallmovers.com     or pboyle@firstcallmovers.com).    

   


 
 
 
 
 
 
  Sincerely,
 
  Randi
  Moving Consultant
  First Call Movers
  855-515-MOVE (6683)
  randi@firstcallmovers.com
 
  US DOT: 2270148  MC: 773091

 

email stating a driver was turned away ..NO REFUND ..NO DRIVER WAS SCHEDULED WITHIN THE 3 DAY PERIOD . DRIVER FINALLY CALLED ON JUNE 26 , SAID HE WOULD PICK UP ON JUNE 28 ..NEVER SHOWED UP


  We received your request to refund the deposit. Based on the terms of the   agreement which was electronically approved by you on 6/20, we have arranged   for an authorized motor carrier to perform the transportation services, as   well as any additional services. Please understand that we do our best to   accommodate dates, but they are not guaranteed. Included below are excerpts   from the agreement:
 
  • First Call Movers (MC #773091) is a moving broker, not a moving carrier   authorized by the Federal Government to transport an individual shipper's   household goods, and is only arranging for an authorized household goods   motor carrier to perform the transportation services and, if applicable,   additional services.
 
  • We shall make reasonable efforts to place the shipment with a responsible   carrier for the purposes of transporting the shipment with reasonable   dispatch under the direction of the shipper. However, you understand and   agree that First Call Movers makes no express or implied warranties or   guarantees concerning pick-up or delivery time/date or the locating of a   carrier to provide the transportation services requested.
 
  Our records indicate that we were able to locate a carrier, and he was sent   away by Denise at your storage facility. Therefore, no refund will be   afforded.
 
  Click on the job number 5597098   in order to view or alter your personal information and the inventory list
 
 
 
  Sincerely,
  Lori
  Moving Consultant
  First Call Movers
  855-515-MOVE (6683)
  lori@firstcallventures.com
 
  US DOT: 2270148  MC: 773091

 

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#5 Author of original report

First Call Movers

AUTHOR: patkoning - ()

 They said I am not due a refund , a carrier was turned away.. there wasn't a carrier by MONDAY June 23rd .

Job   No:

B5597098

Representative:

Marion

Move Type: Residential

Long Distance, 1870 miles

Estimated Volume:

16757 lbs. (2394 cf.)

Move Date: 

Friday, 06/21/2013
  06/22/2013 

Created on:

06/20/2013 

 

Been sitting at my desk all night for you. Will know by Monday.

 

--------- Original Message ---------

Subject: RE: call
From: "patti" <pattikone@aol.com>
Date: 6/22/13 8:29 am
To: marion.t@firstcallmovers.com

Ok Whats the news of the day ?? If you need to call please add my cell # to the contract

We shall make reasonable efforts to place the shipment with a
responsible carrier for the purposes of transporting the shipment with
reasonable dispatch under the direction of the shipper. However, you understand
and agree that First Call Movers makes no express or implied warranties or
guarantees concerning pick-up or delivery time/date or the locating of a
carrier to provide the transportation services requested. If we are unable to
locate a carrier as of the close of business on the 3rd day following the
scheduled pickup date and no transportation has been provided then you will
receive a refund of your deposit as full satisfaction of this Agreement

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#6 REBUTTAL Owner of company

please provide more information

AUTHOR: First Call Movers - ()

We apologize to Patricia however the information contained in her review does not match any of our customer records therefore we ask that she contact us for immediate assistance.

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