- Report: #1078255
Report - Rebuttal - Arbitrate
Complaint Review: First Convenience Bank
First Convenience Bank6767 Spencer Hwy Pasadena, Texas USA
First Convenience Bank Overdraft Scam! Pasadena Texas
*General Comment: A few things...
*Author of original report: yes.. really
*Consumer Comment: No, it's not a scam
*Consumer Comment: Really???
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I have had this bank for 3 years, and just rebutcently have had problems with overdraft fees. The bank is charging me overdraft fees when I am not negative. They corrected it once and the next 2 times told me since they fixed it one time that they will not do it again. They are denying that they are at fault. I was told that according to their computers my account drops below what I have available, but my internet banking, mobile banking, and daily balance texts from the bank show I have money available. I showed this to a teller on my phone who agreed that it didn't make sense. She told me it was a matter for the manager, who wasn't available. The manager continued to be unavailable for the next week. The assistant manager called the manager of a nearby branch and talked about my account in spanish. When I infomed her I understood spanish she told me nothing could be done, ut wasn't their fault and they weren't going to fix it. I called and spoke with a regional manager who did not listen I told her that one of the branch tellers even agreed that I was receiving charges that didn't make since according to my online bankings available balance. She said that it wasn't their fault and they weren't going to do anything to help me. I tried to file a complaint on the assistant manager for switching to spanish while talking about my account, and the regional manager disregaurded it. She said she had to go and would call me back but didn't (big surprise). this particular instance has cost me $280. In the process of switching my finances to another bank I continued to use this one to pay bills. I was told today that my account was negative and that I had 8 pending transactions, despite my online banking not showing this. I tried to deposit cash to cover the pending charges so they wouldn't all cost me overdaft fees and I was told that I would take 2 days, I repeat 2 days for a cash deposit to clear! This is ridiculous! So by the time my cash deposit "clears" I will assume 8 OD fees at $35 each! I have always in the past put in cash so it would clear immediatley, and now all of the sudden it will take 2 business days!? I don't know what to do, I am facing another 280 dollars in overdraft fees that I wasn't expecting based off the account balance available to me from their services, then when I try to prevent it by covering my account before pending items post they tell me that it won't matter, that they are going to hold a cash deposit for 2 days. I have no idea what to do but this is causing me to get behind on bills and rent. As soon as everything posts I am closing my account. I do hope that sometimes files a class action suit to get people their OD fees back from this institution, everything I hear about and read tells me that this kind of business practice is very very common with First Convenience Bank.
This report was posted on Ripoff Report on 08/22/2013 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Convenience-Bank/Pasadena-Texas-77505/First-Convenience-Bank-Overdraft-Scam-Pasadena-Texas-1078255. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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