- Report: #944657
Report - Rebuttal - Arbitrate
Complaint Review: First Convenience Bank
First Convenience BankRockwall, Texas United States of America
First Convenience Bank 1st convenience The information they didn't share Rockwall, Texas
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This sounds good in terms of saving money but they started him up two accounts. The issue was the company that was ordered to do direct deposit did not. They went against my father's wishes and it was a government agency. He could not control this regardless to what he had asked. He would find out later it was not that easy to correct when his account with into the negative with this bank charging him an additional $ 2.49 for everyday. The issue was not solved because when my father explain his situation the bank didn't care all they wanted was there money.
The original attendant that started this account was no longer available. The two accounts went into a negative and he came to me explaining what happened. He was caught in the middle. I explained when the company did not place his money into the account it breached the agreement. However, did he try to close it. He stated within the first month when the company didn't deposit his money and could tell him when the issue would be corrected. It was told him then by another banker that he could not close the account because he just opened the account.
I asked if he was ever given the twenty five dollar option that they have that no one ever is clearly aware of in these type of events? I know because I know this bank and how they hold over small transactions to allow bigger ones if you're a person that doesn't keep a balance that keeps you covered. He explained this was never an option but when he let me hear him speak with an operator I was very disappointed. He was told then yes that was an option but with his account now being in a larger balance overdue they could not help him.
I think it sad when customer service is no longer about the customer. He never really ever used the accounts either because of this issue. If they check into his account they would see this account had to purpose at the end. I am here to fight for my father and anyone that has been placed into this situation. He is willing to pay the $25.00 for each account if this apart of it. But the 9.99 on each account plus the 2.49 daily fee is not human and is something my father does not agree to and had I been there he would've went to another Bank PERIOD. You guys lost a great customer but CHASE welcomed him.
This report was posted on Ripoff Report on 09/21/2012 10:52 AM and is a permanent record located here: http://www.ripoffreport.com/r/First-Convenience-Bank/Rockwall-Texas-/First-Convenience-Bank-1st-convenience-The-information-they-didnt-share-Rockwall-Texas-944657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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