First Data / Express Merchant Processing Solutions (Derrick Delhart & Tim Hill) came to our salon owners with a wonderful sales pitch. They raved about how fast our electronic credit cards payments would process and how tele check would be a secured way of always receiving payment on personal checks. They also glorified how inexpensive all the credit card fees would be per transaction and how cheap it would be to set up tele check. They even committed to waiving all the start up fees! And also how easy it is to cancel if, WE were not satisfied.
I/ We, at the salon decided as a group of 20 people, that we would give this a chance and a good way to speed up our credit cards processing to our personal accounts and a wonderful way to save money per swipe and always be able to recovery any checks that did not clear or stop payments on!
Well, we started this service the end of June 2010 - beginning of July 2010. It's now the end of July 2010... And I've requested several times to cancel the service with First Data/Express Merchant Processing Solutions. And sadly have gotten no where. And they have stated, Tim Hill, that he's not even sure such a cancellation letter even exist!
There are several reason I want to cancel First Data/ Express Merchant Processing Solutions! One reason is how slow its takes to get any form of payment on the credit cards, in our contracts it states within 24 to 48 hrs, we will receive electronic payments. I contacted our rep, (Derrick Delhart), he said, because its a new acct., it may take a few extra days, gave it the benefit of the doubt, and it (credit card payments) continued to take a week and half to post to my account. Contacted him again, and all he would say is, well that's strange, I'll check into that matter and he would not get back me about it! And when he did come back into the salon, I would address that matter with him and his response was, I'm still checking into that for you. LIES! Lies! Lies!
Also during this month time frame, I noticed misc charges coming through on my bank acct. for credit card charges, although they were small charges they shouldn't be appearing, per Derrick. And per my contract! Another example of something not running as smooth as indicated at the beginning of the sales pitch!
The FINAL straw... On July 13th, 2010, I received a letter from tele check, stating on July 19th, I/ We (everyone at the salon rec'd the same letter) would be charged $155.79 for a service fee! I/We immediately contacted our rep., Derrick, the same day, he actually came down to the salon, took a copy of the letter/ statements, and said he would fix this problem immediately. We called him on July 14th, 2010 (the next day), he said he has fixed the problem and we'll see him at our monthly meeting tomorrow, July 15th, 2010. Which, he did show up too! In this meeting, he looked at all of us and said, (I give you my guaranteed word, I have submitted all the paperwork yesterday (July 14th, 2010) to fix this error.) I was the only person in the room that said back to him, Other then your guaranteed word, What other proof, do I have that this charge will not hit on my account? He looked directly back at me and said, I guarantee I have taken care of this problem personally. Low and behold... Come July 19th, 2010, My account was charged $155.79 from tele check. Again, we immediately contacted, Derrick, he apologized and said, he doesn't know what happened. After his lies once again, he offered his boss contact me directly to explain this situation. Kristen Little, from First Data accounts department. Which turns out to not even be his boss, contacted me, explained the process of how the refund would work and also told me she did NOT submit the paperwork until July 16th, 2010, which is why it charged our accounts. Another lie from Derrick that he took care of the paperwork on July 14th, 2010!
She, Kristen Little, in the meantime, had left me a voice mail, stating that First Data apologizes and would fix and credit back any overdrawn charges this may have caused. As of today, July 28th, 2010, I have still NOT received a refund in the amount of $155.79 and I have verbally told Tim Hill, the manager of Derrick, the charges of my account and nothing has been done to date to expedite these charges in the amount of $272.00.
MY Advice to all... DO NOT... DO NOT get yourself in the same situation as I did! It's a bunch of headaches and a lot of ping ponging back and forth with NO end correction! And they only tell you what they think you want to hear! Instead of telling you the truth!