• Report: #991315

Complaint Review: First Energy Solutions

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  • Submitted: Fri, January 04, 2013
  • Updated: Wed, March 06, 2013

  • Reported By: pegmimi — Holland Ohio United States of America
First Energy Solutions
Akron, Ohio United States of America

First Energy Solutions Placed account with collection but never sent a bill. Akron, Ohio

*General Comment: First Energy Bait and Switch

*Author of original report: First Energy Solutions Update

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In May 2012, I switched from First Energy Solutions (FES) to AEP Energy for my electric supplier.  I received a letter from Toledo Edison (a FES company) in May, confirming my choice.  No mention of any fee involved with the switch in this letter.

Fast forward to January 2013.  I received a letter from a collection agency trying to collect $25.00 for FES.  I called FES and spoke to CSR Brian.  He told me that was the fee for switching suppliers.  When I asked why FES never sent me an invoice, he said they did.  When I asked the date of supposed invoice, he said December 27, 2012.  The letter from the collection agency was dated December 29. 2012.  When I asked how that could be, CSR Brian just sat silent on the phone.

Keep in mind that I have an excellent credit rating, and always pay my bills.  Getting a collection letter when I never received one invoice from FES had me very upset.  I tried to tell CSR Brian that if I had received an invoice from them I would have paid it!  CSR Brian was very sarcastic and condescending during our conversation.  

When I asked to speak to CSR Brian's supervisor, I was told that do to their high call volume, it would take 24-48 hours for a supervisor to call me back.  CSR Brian also told me that they get phone calls like mine all the time!  Sounds like a great company!

I will update my comments if and when the supervisor calls me.

This report was posted on Ripoff Report on 01/04/2013 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Energy-Solutions/Akron-Ohio-/First-Energy-Solutions-Placed-account-with-collection-but-never-sent-a-bill-Akron-Ohio-991315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

First Energy Bait and Switch

AUTHOR: Lisamb4169 - (United States of America)

Hello,

I am going to make this short and sweet. I am in a similar situation. However, I know and understand fully to READ THE FINE PRINT at the bottom of ANY CONTRACT. Doesn't matter if it's for a utility company or not. I am recently getting Sales people coming to my door, demanding to see a copy of my light bill. I asked him why he NEEDED to see a copy of my light bill, he said that he wanted to see the rates and make sure that we were getting the rates that supposed to be alloted to us. Anyways, few times they have been to my house DEMANDING to see copies of my light bill. One time I told him that I didn't have a copy of my light bill, then he asks me to get on my PC so he can look at my bill. I thought that was rather tacky of him demanding to see the bill, also demanding to step in my house? I am going to phone First energy, in the morning and ask them why they come to a community, that states no soliciting? At best, they wait for the community manager to leave then show up after. I told repeatedly told them i am NOT showing you a copy of my bill. They sent a few contracts in the mail, I read the fine print says there is a fee to cancel. Just like cancelling a cell phone bill contract. That doesn't make any sense, as to how First Energy can claim to have lower fee's then AEP? Do NOT fall for them when they come to your house and DEMAND to see a copy of your bill! this time he came again, hubby said are the one harassing my wife to switch over, the sales person said yes, and hubby threatened to call local authorities. I am not putting up with this nonsense anymore! Will update soon as I find out how to complain to their advertising department. You can't switch without giving personal information out!
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#2 Author of original report

First Energy Solutions Update

AUTHOR: pegmimi - (United States of America)

Just to update my earlier post:  It has been 48 business hours since I spoke to CSR Brian at FES, and still no call from his supervisor.
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