- Report: #991315
Report - Rebuttal - Arbitrate
Complaint Review: First Energy Solutions
First Energy SolutionsAkron, Ohio United States of America
First Energy Solutions Placed account with collection but never sent a bill. Akron, Ohio
*General Comment: First Energy Bait and Switch
*Author of original report: First Energy Solutions Update
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Fast forward to January 2013. I received a letter from a collection agency trying to collect $25.00 for FES. I called FES and spoke to CSR Brian. He told me that was the fee for switching suppliers. When I asked why FES never sent me an invoice, he said they did. When I asked the date of supposed invoice, he said December 27, 2012. The letter from the collection agency was dated December 29. 2012. When I asked how that could be, CSR Brian just sat silent on the phone.
Keep in mind that I have an excellent credit rating, and always pay my bills. Getting a collection letter when I never received one invoice from FES had me very upset. I tried to tell CSR Brian that if I had received an invoice from them I would have paid it! CSR Brian was very sarcastic and condescending during our conversation.
When I asked to speak to CSR Brian's supervisor, I was told that do to their high call volume, it would take 24-48 hours for a supervisor to call me back. CSR Brian also told me that they get phone calls like mine all the time! Sounds like a great company!
I will update my comments if and when the supervisor calls me.
This report was posted on Ripoff Report on 01/04/2013 01:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/First-Energy-Solutions/Akron-Ohio-/First-Energy-Solutions-Placed-account-with-collection-but-never-sent-a-bill-Akron-Ohio-991315. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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