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Report: #1275789

Complaint Review: First National Bank of Omaha - Internet

  • Submitted:
  • Updated:
  • Reported By: Sick of Christmas Scams! — 11510 USA
  • Author Not Confirmed What's this?
  • Why?
  • First National Bank of Omaha Internet USA

First National Bank of Omaha Activity Alert Credicard Fraud Prevention Servicees8008777408 Calls to get information to "verify" credit card fraud. Omaha Omaha

*Consumer Suggestion: Social Security Number

*Author of original report: Update on followup with First National Bank of Omaha

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Call from 800 877 7408 from agent Tracy says that my husband had a credit card issued in his name and gave last four digits to have him call that service immediately.

She states that she is from First National Bank of Omaha.

Upon calling back the number above we find the recordign says they are Activity Alert Credit Card Fraud Prevention services and long long long wait.  Another person answers.  They say that they need the name and credit card number to verify the activity.

We don't give it, so they ask for other identifying markers, like social security etc.

Upon me refusing and asking for verifying information, they refuse to provide a last name and became abusive and rude on the phone, yelling back.  

When I suggested that if I gave the information to a stranger, this is a breach of security, they started yelling.

Upon calling the FBI and FCC they said this is a hoax and I filed a report.

When I typed the phone number above on Google, out came a lot of posts saying the service was Legit, which looked like someone had posted them. Then, when you scroll to the bottom you find a few posts saying they are frauds and providing further links.

 

When I searched and called for First National Bank of Omaha, there was no answer. I waited a good hour and there was no pick up from any department. 

 

This report was posted on Ripoff Report on 12/22/2015 01:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/first-national-bank-of-omaha/internet/first-national-bank-of-omaha-activity-alert-credicard-fraud-prevention-servicees800877740-1275789. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Consumer Suggestion

Social Security Number

AUTHOR: Jordan - (USA)

POSTED: Monday, June 19, 2017

I also have had the number 1800.877.7408 call me claiming to be fraud prevention. At first I didn't feel comfortable so the representive stated to hang up and call the number on the back of the card (customer service number), and when I did the same person answered. He stated that they have a question about some recent charges and activity on my account. He also informed me that that number ending in 7408 is there direct line.

Also credit card companies have the right to use your social security number as identifcation because you decided to do business with that company, no matter which credit card you have they all ask me some part of my ssn, which is fine because I gave it to them for business purposes.

This department also services many different credit cards and unfortunitly they do need either your name or card number or other identifing factors to pull up the account, so if you feel uncofortable then call the number on the back of your card.

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#1 Author of original report

Update on followup with First National Bank of Omaha

AUTHOR: - ()

POSTED: Wednesday, December 23, 2015

I finally found a page for security in the First National Bank of Omaha website and a phone number.

When I called, there was one person who was taking care of the phone. She searched for an account with my husband's name and found none.  She said those callers were frauds and that no bank would ask for social security on the phone.

Still it seems that most banks do not understand that it is actually illegal, according to your original social security card (I know most people don't save this) to use this number as identification in other places.

It's wrong, plain and simple.  Banks need to have other identifying marks to make sure they have the right customer and to make sure that there are no fraudulent credit cards etc.  This means getting up of the 20th century or even the 19th century and going with biometrics.  Thumb prints and other biometric markes have been used for a long time. With computers, it is easy to create a way to identify an individual.  If they are simply giving out credit cards left and right to anyone that has your social security and name, well, that's simply stealing your money isn't it.  So, whose fault is it that these scammers are running a scam using the bank's name.  The bank itself, who has no security at all to speak of. They are the ones exposing me to expense, lawyers, and headaches by allowing people to steal from me and giving them credit cards.

I sent a letter about this to the chairman of the bank, expressing my outrage.  That these scammers have been around for years and they do nothing about it means they are basically coconspirators in stealing our money.

 

Something needs to change.  I would not get a card from a bank like this. 

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