- Report: #973069
Report - Rebuttal - Arbitrate
Complaint Review: first national bank of omaha
first national bank of omaha1620 dodge st. omaha, Nebraska United States of America
first national bank of omaha lauri thompson, jeff hale This Bank made a mistake and now wont refund my money for a product I never got. omaha Nebraska
Jeff Hale , billing resolution services. No where on the envelope nor letter head did it state what the companies name or their address who was sending this, it looked to me that they wanted someone to basically " over look it " and throw it away. The only thing that I could follow up was a number, I called and wanted to see what this was about and who were they, as the letter looked like a scam. They stated that the time process expired and it was to late to do anything about it. Its there fault, they should of looked into the account before they bought it from the other bank. I demanded something be done after talking to jeff hale in custmer services, when I knew they weren't going to do anything about it, I asked to talk to a manager, Lauri Thompson, which again I got no where. She said she will look into it and will call me back directly on my cell phone, she NEVER CALLED. I called again and asked to speak with jeff Hale a month later and he said on that day that I called ( a month later ) they send a request to the business's bank that I was having a problem with, funny, they did it that day I called. So they allowed a company to charge me for something I NEVER got, I'm out almost $1,000 these people where like talking to a wall, they should be ashamed of theirselves. NEVER USE THIS BANK..........l..
This report was posted on Ripoff Report on 11/24/2012 08:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/first-national-bank-of-omaha/omaha-Nebraska-/first-national-bank-of-omaha-lauri-thompson-jeff-hale-This-Bank-made-a-mistake-and-now-wo-973069. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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