An associate of ours with his ailing father opened a joint checking, savings and credit card account with First Bank. They physically went into a local branch. The father passed away unexpectedly a month later. Our associate was the sole heir to the estate. After the funeral, the checking, savings, and credit card was put solely in his name, taking full responsibility, waving probate.
We later found out the credit card was separate of First Bank and was actually financed thru First National Bank of Omaha. He began receiving emails of a high balance with no bill, or line item descriptions of the charges or merchants.
He called over 30 times over a 4 month period, with no returned call, or message. He filed a claim against the bank.
After four months, when he finally got hold of a supervisor in fraud, two employees who dropped the ball on the account, then began harassing and threatening our associate and made false reports and claims... For instance, such frivolous claims were... The account was opened fraudulently.
The customer has a warrant out for his arrest. Employee repeatedly screaming and calling the customer a felon criminal. Falsely told local police the account has been used (to date) under the deceased father's name. Knowing everything was properly put under the beneficiary's name and social security number within one week of death.
The two employees, and everyone should stay away from are "Scott" and "Tara" in the fraud department.
In fact based on their conduct and rating we advise everyone stay away from First National Bank in Omaha COMPLETELY.