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Report: #1307847

Complaint Review: First Web Sales - Internet

  • Submitted:
  • Updated:
  • Reported By: Customer — Aurora Nebraska USA
  • Author Not Confirmed What's this?
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  • First Web Sales Internet USA

First Web Sales 1st Web SalesTorlan Distribution Inaccurate Product Descriptions Becomes Consumers Issue Internet

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I purchased a Pool Solar Heating System from First Web Sales.  I received the product from them; however, upon reviewing the instruction manual, I discovered that an additional part is required to install and use the system.  The product uses not standard components.

I did a search on the Internet to attempt to obtain the required part.  I was unable to find any source for the part.  I then contacted 1st Web Sales.  They responded that they are only a distributor for the system and do not carry any other parts.  They instructed me to contact the manufacturer to find out if it were possible to get the parts.  Otherwise there was nothing they could do.

I asked for a return label so I could return the product since it would not be usable without the additional parts that were not available.  The seller told me they would refund the purchase price if I returned the product to them in new condition at my cost.  I received a price of $47 from FedEx to ship the product back.  I asked the seller to pay for return shipping since the product was unusable.  They refused stating that paying return shipping was against their policy.

The best part is their reason why it is my fault for buying the product.  I was responsible for paying shipping back to the seller because I should have known if the product would work for me and what parts I would need before purchasing the product.

So, they want to dump a product that can't be used, they don't mention that there are required parts that are not available.  Then knowing how expensive it would be to ship back they found a sucker....me.  Live and learn.

 

This report was posted on Ripoff Report on 05/26/2016 08:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/first-web-sales/internet/first-web-sales-1st-web-salestorlan-distribution-inaccurate-product-descriptions-becomes-1307847. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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