- Report: #1158704
Report - Rebuttal - Arbitrate
Complaint Review: firstclasswhitening
firstclasswhitening First Class Whitening is a scam Internet
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First class whitening advertised free samples, but when I confronted them via telephone they called it a trial. It is true, they don't advertise it on their site, but they did have internet ads offering free samples. That's how I found them.
The ad said I would get a whitening sample with trays to apply it, so I did it. Here's how they hook you, shipping. You have to pay for shipping and they rely on you not reading the fine print, because the "catch" is not in the main portion of the order information (it is not obvious).
I received the "sample" with no trays, so I couldn't apply it. I figured, no problem, I was only out the shipping. The next month I received another shipment (still no trays), that's when I started to invesitigate. I finally found that they were charging my card for what they call "retail" price becasue the "trial period" was up. They did not use there name on the charge. There was a WT and some numbers, but there was a phone number and I called it.
Turns out, they claim that they offer no free samples, and she went into their trail offer. I'm sure they've done this multiple times. I did ask for a refund (I couldn't use the product), they told me I could not get a refund. I asked them to at least send me the trays, and they said I didn't need the trays, they sent me a whitening pen (that was the trial), and claimed they didn't offer free samples.
The term "buyer beware" should be flashing on their web site. There is no excuse. They advertise in bold letters, but they refuse to put the most obvious information every consumer needs to know. I accept some blame because I should've known better. This is the downside to the internet. If this was a brick and motar store, they would not be so covert.
My recommendation to everyone that shops on the internet, stay with the proven sellers, like Amazon, even ebay, if you use PayPal (insures your purchase) and ebay screens it's sellers much more closely than it used to.
www.firstclasswhitening.com could choose to be upfront with customers; they could choose to offer refunds for unopened,unused product, but they would rather rip you off. Obviously they don't care a wit about their customers or potential customers.
Caveat emptor for all who decide to deal with first clase whitening.
This report was posted on Ripoff Report on 07/01/2014 07:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/firstclasswhitening/internet/firstclasswhitening-First-Class-Whitening-is-a-scam-Internet-1158704. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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