- Report: #998466
Report - Rebuttal - Arbitrate
Complaint Review: fitness 19
fitness 19313 West Shaw clovis, California United States of America
fitness 19 took money out of account without sending a bill. clovis, California
Instead of sending a bill each month, they just took it out of our account each month. An additional amount was taken out without telling us, for "yearly fees". When we confronted them, they said that was the yearly fee. The manager was extremely rude and insensitive. "No one was paying it, so we took it out of everyone's account." He refused to discuss it anymore.
We went into cancel our membership in December. The manager was very cold. There was no one else to talk to. I cannot find a phone number or anyway to contact the owner of this company. Another fee will betaken out, in January (we only found from a friend whose fees had been taken out without any prior knowledge) because we didn't give a 30 day notice.
I will never go to this business again. I will tell my friends.
This report was posted on Ripoff Report on 01/17/2013 10:43 AM and is a permanent record located here: http://www.ripoffreport.com/r/fitness-19/clovis-California-93726/fitness-19-took-money-out-of-account-without-sending-a-bill-clovis-California-998466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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