• Report: #1043734

Complaint Review: fitness connection

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  • Submitted: Tue, April 16, 2013
  • Updated: Tue, April 16, 2013

  • Reported By: nery g — houston Texas
fitness connection
PO Box 680768 HOUSTON, Texas United States of America

fitness connection corporate office false advertisement, very unprofessional and rude to customers HOUSTON, Texas

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My girlfriend and i decided to join the gym, we were looking for prices and specials and we came across fitness connection.. they had a special for $9.99 a month no contract, cancel anytime, and no penalties for not using the service.. so we joined, it was a REALLY BAD DECISION they are very deceitful and very unprofessional they do lie about the whole cancel anytime policy.. i have been trying to cancel my account for 4 months this company just keeps stealing my money... i have called the corporate office and told them i decided to cancel my account on January because my father passed away a month before (December) and i was in a very bad situation financially they told me to send a letter with my info and i did send them two letters and they kept charging me

so i called again to ask them why do they keep taking money out of my account they told me because of my membership i told them i had cancelled my membership she told me i needed to send a letter AGAIN so i did and i told them that this was not mentioned on the contract and that i needed a copy of my contract and that i wanted my money back and that this was false advertisement and very unproffesional  and they told me they were going to send me a compy of my contract but that at the moment they could not access my account because they were having technical difficulties so far i have not heard from them i called plenty of times and im tired of them stealing my money i want to  hire a lawyer now and get my money back from this corrupt company.

This report was posted on Ripoff Report on 04/16/2013 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/fitness-connection/HOUSTON-Texas-77268-0768/fitness-connection-corporate-office-false-advertisement-very-unprofessional-and-rude-to-c-1043734. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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