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Report: #266339

Complaint Review: Fitness Connection - Houston Texas

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  • Reported By: Houston Texas
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  • Fitness Connection 12056 East Fwy Houston, Texas U.S.A.

Fitness Connection Kept money for unused training session - rude and irrate customer service ripoff Houston Texas

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They hired a trainer I had been working out with for our 4 years I went to Fitness Connection to train with him at a Pasadena location, they then moved him to the East Freeway location, a temporary gym that was small and very hot and overpacked with what I am sure is a fire hazard.

They had one trainer for over 3 thousand members and after a few months he left the gym, i tried to cancel my training contract due to the trainer leaving. The company refused to refund me over $500.00 worth of unused session and no other trainer was provided. Over a week later a new trainer call to set up an appointment which he later cancelled.

After explaining to the company that I did not feel comfortable training with a new trainer, who was younger, the coporate office instructed me that "I did not have a choice and I would have to train with him." I did not appreciate being FORCED to train with someone I did not feel comfortable with.

The corporate office repeatedly ignore emails and phone calls, they gave me the wrong address to send in a cancellation notice. I was told that if I did not train with the only trainer they had at this location that I would lose all money and they in my opinion stole money for services they did not provide and they did not even try to provide services that I feel are suitable.

Stephanie
Houston, Texas
U.S.A.

This report was posted on Ripoff Report on 08/09/2007 07:31 AM and is a permanent record located here: https://www.ripoffreport.com/reports/fitness-connection/houston-texas-77044/fitness-connection-kept-money-for-unused-training-session-rude-and-irrate-customer-servi-266339. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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