- Report: #1170584
Report - Rebuttal - Arbitrate
Complaint Review: Fitness Evolution
Fitness Evolution12746 Old Fort Rd Fort Washington, Maryland USA
Fitness Evolution FitEvo FRAUDULENTLY BILLED Fort Washington Maryland
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I have been continuously billed for 3 months by Fitness Evolution in Fort Washington, Maryland FRAUDULENTLY! I signed up for a trial membership in May of 2014 this year. I was told that I would only be billed $1 on my debit visa card on the day I signed up May 3rd, 2014, and that I would be billed another $9.99 the following month of June if I continued to utilize the gym. I stopped going two weeks after I signed up for the trial membership because I lost my job. I then called to find out what the cancellation policy was so they wouldn't bill my card the following month of June. I was told that I had to write a letter stating that I was cancelling and bring it to the facility. I did that immediately and hand delivered the letter that day May 19, 2014. I was then told that I would be billed another $9.99 the following month because it took 30 days to process after cancelling the trial membership. I didn't think that was a big deal, so it was no problem. However, I noticed that the following month no money was taken out, so I didn't think anything of it and pretty much forgot about it. Well on August 3rd of this month, 3 months after the fact, I realized that Fitness Evolution debited $65.00 from my card. To add insult to injury, they debited another $39.00 on the 15th of August 2014 as well! The money they are taking is my unemployment compensation, as I am not employed at this time. In this economy, and being the mother of a teenaged son, I CANNOT AFFORD to have them continue to steal my money. I went in to speak with the manager J.O., who only gave me the run around. He told me that a letter was not required and all I was supposed to have done was sign the signature pad, and I would have been cancelled. I explained to him that the gentleman that I spoke with when I called to find out about the cancellation policy told me that I had to write a letter. I told him that irregardless of the policy, I didn't want them charging my card again from that point on. He told me to sign the signature pad and that it would be officially cancelled, so I did. That was on August 6th, 2014. Well needless to say, on August 15th I was billed AGAIN for $39.00! When I called this morning to find out why they are still taking my money, the manager J.O. got belligerent with me. I asked him if there was a corporate office and he said no! I then asked him if Fitness Evolution was a franchise with a private owner, and again I was told no. He said he was the manager and that was it! He refused to listen to anything else I had to say and subsequently hung up on me. I never signed a contract or anything of that nature. So they have NO right to continue stealing my money! I have also filed a fraud charge with Citi Bank, the banking institution that my visa debit card is associated with.
This report was posted on Ripoff Report on 08/18/2014 02:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fitness-Evolution/Fort-Washington-Maryland-20744/Fitness-Evolution-FitEvo-FRAUDULENTLY-BILLED-Fort-Washington-Maryland-1170584. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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