ED Magedson – Founder
FitnessRepairParts.com108 Hamilton Industrial Ct. Wentzville, Missouri USA
FitnessRepairParts.com Refusal to honor Return Terms and Conditions Wentzville Missouri
I purchased a controller board for a True Fitness Treadmill on 9/13/2013 and the part arrived at my home on 10/18/2013. The board was meant to repair an issue with my True Fitness 700 Treadmill. After recieving the board, I tested to see if the problem was in fact resolved, and it was not. After further testing and callibration, with the assistance of a repair technician, I decided that this treadmill was requiring too much time, effort, money to fix, so resigned myself to abandoning it completely. At this point, (11/13/2013), I called FitnessRepairParts to request a return authorization (RA). Per their terms and conditions of return, I could return a product within 30 days or receipt of the part. Below is a subsection of their exact terms & conditions:
However, also present in their terms and conditions is a warranty section which claims that electronics parts only carry at 15 day warranty. See below for this excerpt:
Per the legal definition of a warranty claim, the consumer of the item in question must be looking for a replacement or repair of the part - which I am not looking for. I would like them to honor their return policy of 30 days from reciept of the product. I called customer service to request this and was denied. I escalated to a supervisor level, and was once again denied. This company is in violation of its own explicit return policy contained within its published terms and conditions. Not only will they not honor these terms and conditions, but they are extremely rude and unprofessional to deal with.
This report was posted on Ripoff Report on 11/13/2013 10:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/FitnessRepairPartscom/Wentzville-Missouri-63385/FitnessRepairPartscom-Refusal-to-honor-Return-Terms-and-Conditions-Wentzville-Missouri-1099017. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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