- Report: #105658
Report - Rebuttal - Arbitrate
Complaint Review: Five Flags Motorbikes
Five Flags Motorbikes7621 Pine Forest Road Pensacola, Florida U.S.A.
Five Flags Motorbikes Ripoff, insulted, fraud description of products, dishonesty, no customer support! Pensacola Florida
*Consumer Comment: love thier product
*REBUTTAL Individual responds: Now, The Rest Of The Story
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The website describes the bikes with tail lamps and turn signals.
Well,it didnt have it.I called and he told me that its not important.I have checked with local laws before I got these bikes and public roads do require such equipment for any motor vehicle to be on the road.He states that its not street legal and told me not to call him to impress him with my knowledge about local laws and it being legal or not.
I told him that it's my safety that I was worried about especially when its not just me that's going to be riding these bikes.He showed no concern whatsoever and continued telling me no matter what I wont be able to ride it in public.His site clearly says that it has tail lights.I confronted him and while on the phone he got onto his site to see where it says that there were tail lights.He told me he doesn't design the site and that someone else takes care of the site.I mentioned to him that these bikes were produced with tail lights,headlights and turn signals.He demanded me to show him where I got this info,I refused to give it to him.
I told him clearly that my safety is very very important and the only thing he kept telling me was to resell the bikes and send him the money and he'll sell me a different set of bikes.At this time only 1 bike has been used.He refused to give me a refund on the other bike,unused.In disappointment,I kept the bikes knowing that this seller wasn't going to go out of his way to make things right.
I called him back the same afternoon about another problem that had came upon the bike.The chain had snapped off when I was riding it and went flying and messed the body paneling up pretty bad.I asked him to send me another chain and he told me that I could go to a bike store and find a new one.Well,his site says that if theres a defect that can be repaired,he'd send the part out and the customer can do the repairs.Well,he refused.I had to go and pay for another chain.
After getting the other bike started,I rode it for less than 3 hours total in the time of 1 week.The bike is now dead,will not start. I emailed him asking for advice and help.I got no returned emails. After a few more emails,he returned my mail saying" You know teletyping has been obsolete for over 75 years now,thats why we have cell phones.If you want any help then I advise you to call unless you just wanna email me to chit chat." Still,no help. My bike is still dead til this day and the cost for repair isn't cheap. Now ,even when I get a chance to make calls to him,he doesn't answer.Even til this day.
By now the muffler broke off the bike that runs,gaskets blew,my throttle cable snapped and the headlights on the bike is blown out.
I emailed him asking him since he knows everything about these bikes,why don't he just do the repairs for me. He returned my email stating for me not to insult him ..he said" I was in the Navy for years and mastered engineering and went to college so dont tell me what I know or not.These are simple 2 cycle engines,any lawnmower repair shop can fix this." Well,I just stopped emailing him because Im getting nothing out of him,no help,no support.Sure I can take the bikes to the lawnmower shop,but then thats more money out of my pocket.
The bikes had a 3 month warranty. I bought it on June 2nd 2004. The last thing i told him was to just send me a throttle cable.He said he'll rush it to me...its been over 2 months now.I had to pay for a new one from another dealer. My girlfriend called to ask about the throttle cable and told him that the bikes are still under warranty and she asked why he can't send us replacement parts for our bikes, he just hung up on her. She called back and he said she was being rude. Rude? We are the customer!!!
This report was posted on Ripoff Report on 08/27/2004 04:53 AM and is a permanent record located here: http://www.ripoffreport.com/r/Five-Flags-Motorbikes/Pensacola-Florida-32526/Five-Flags-Motorbikes-Ripoff-insulted-fraud-description-of-products-dishonesty-no-cust-105658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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