- Report: #367228
Report - Rebuttal - Arbitrate
Complaint Review: Fix It 4 Less
Fix It 4 Less1261 City View Eugene, Oregon U.S.A.
Fix It 4 Less (Scott Rohter) Unprofessional, Rude, Bombastic, Arrogant, Belligerent and always Late Refrigerator Repair Man Eugene Oregon
*REBUTTAL Owner of company: Fix it 4 Less - Rebuttal to complaint
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This is my story:
It was a regular day in good old Eugene Oregon. My wife and I woke up, brushed our teeth and were getting ready to start breakfast when we noticed a trail of orange colored liquid escaping from the underbelly of our fridge.
"Something must have leaked." I said. It was not something leaking, but rather everything was leaking creating a mud like rust colored liquid.
Not a big deal as we have another fridge that is rarely used in the garage.
We transported all the food out of the broken one into the other and continued our day. Later in the day my wife set an appointment with a business called "Fix it 4 less". The name sounded like what we were looking for. We wanted our fridge fixed for less. Perfect!
The appointment was set between 7pm and 9pm. That was a little strange, but nevertheless it was going to be fixed 4 less. Around 10:30pm our little, loud, unprofessional repairman showed up. He knocked on the door and on my opening, stepped in. He looked annoyed to be out so late, and asked me to show him to the fridge.
He made no mention of being an hour and a half late and showing up at 10:30. My wife and I were a bit unnerved by his tardiness and outright disregard for the late hour.
We were in the middle of watching the Olympic games, which he promptly denigrated as a waste of time when there is war in Georgia. Letting us know his conservative political leanings and being very aggressive to make a point about God knows what? Wasn't he here to fix the fridge? I didn't realize I was a radio talk show host who was interviewing the popular politically galvanizing refrigerator repairman. I remained neutral and friendly the entire time. I finally had to ask him to leave around 11:20 because he wouldn't stop talking and had no social understanding of his rude and inconsiderate behavior.
He charged me $95 for coming to my home late and spending no more than 10 mins. On determining the problem my fridge had. The other hour was spent apparently campaigning for governor (for which he will not get my vote).
He also charged me a ballpark on what he thought the part would cost. I paid him everything upfront against my better judgment because I just wanted him out of my house.
About 10 days later we received a phone call that the part was in and he could be at our house on Saturday between 7pm and 9pm. Odd. However, we still need this fridge fixed. This time though I was not going to be so flexible with my time. I let my wife know if he is late again we will have to reschedule.
Of course the reader knows he was late again. But instead of apologizing for his lack of punctuality, he began to yell at my wife on the phone. Letting her know how much we were inconveniencing him by rescheduling. I was so shocked by this behavior I grabbed the phone from my wife, to protect her from his verbal assault.
I was promptly hung up on without getting a word in.
I was so upset by his behavior, I called my bank to cancel the check I'd written him 10 days before. However, before I put this into motion with my bank, I called his office to let him know my intentions. I informed him that he could simply call and apologize to my wife and make everything right and we could reschedule for the day. I gave him 24 hours to respond.
The next day I still had not received a call. I called my bank and put the stop payment through. About 3 hours later I received a call from Mr. Repair Man.
He began to threaten me with small claims court, calling me names, yelling at the top of his lungs into the phone. I was not able to have a conversation with him at all because of his inability to communicate with other human beings. He hung up on me again. I called him back and let him know I had no problem writing another check for the services he provided, but that I was refusing the part and refusing any further service. More Yelling and once again hung up on.
So that is my story of working with Fix it 4 less in Eugene Oregon. I suggest you pick someone else out of the phone book.
Oh and by the way the part he found for me he was charging me 90 dollars for. I found the same part on www.repairclinic.com for $65. Total rip-off.
Thanks for listening.
This report was posted on Ripoff Report on 08/26/2008 04:46 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fix-It-4-Less/Eugene-Oregon-97402/Fix-It-4-Less-Scott-Rohter-Unprofessional-Rude-Bombastic-Arrogant-Belligerent-and-al-367228. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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