• Report: #1141088

Complaint Review: Fix My PC Store

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  • Submitted: Wed, April 23, 2014
  • Updated: Wed, April 23, 2014

  • Reported By: Disappointed Customer — west palm beach Florida
Fix My PC Store
10140 Okeechobee Blvd, Suite B West Palm Beach, Select State/Province USA

Fix My PC Store Worst Company to have anything fixed West Palm Beach Floirda

*Author of original report: No Follow up.

*REBUTTAL Owner of company: Fix my PC Store

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Fix my PC Store at 10140 Okeechobee Blvd. West Palm Beach is HORRIBLE COMPANY!!! My Issue is still not resolved. I brought my computer in to replace a power source. When I went to pick my computer up on 03/17/2014, the side panel was off. I asked the associate Mat what happened and he said he couldn't find it. Bottom line is that Mat said he was ordering the part, I just left there today and he said he ordered the part 3 times and he received the wrong side. I am getting the run around, no return phone calls and I have been back to the store location 4 times to get an update on the part. The worst thing is that every time i show up at the store they make me wait in the lobby each time for 20-25 min searching the back for a part he know's he does not have. Oh and by the way. I have my paid invoice with Will's hand writing on it stating that my part had been ordered and will be replaced. I DO NOT RECOMMEND FIX MY PC STORE FOR ANYTHING! 

I have tried to get a hold of the owner Andrew Harris, I have been told by Mat that he is never in the office and that he never know's when the owner is going to be in, so either the owner is avoiding phone calls or Mat does not want me to speak with him.

ALSO,I read reviews on this company prior to going to this store. Funny how none of the good review's have photo's of the people giving the review. Makes me wonder if the good reviews even real?


This report was posted on Ripoff Report on 04/23/2014 11:20 AM and is a permanent record located here: http://www.ripoffreport.com/r/Fix-My-PC-Store/West-Palm-Beach-Select-StateProvince-33411/Fix-My-PC-Store-Worst-Company-to-have-anything-fixed-West-Palm-Beach-Floirda-1141088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Author of original report

No Follow up.

AUTHOR: Disappointed Customer - ()

Today is May 7th 2014 this has been going on since March 17, 2014. Still no part, or any proper follow up from your company. Please let me know what is going on with my computer part.

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#2 REBUTTAL Owner of company

Fix my PC Store

AUTHOR: Fix my PC Store - ()

Hello Sylvia,

Your all-in-one computer was brought to the shop in pieces after a failed attempt to fix it unprofessionally. Typically we don't work on computers that come in with potential missing parts, because it creates an incredibly large amount of room for error.

Your parts were checked in, and if they had a serial number it was recorded. Side panels, etc. often don't have serial numbers so there is a definite possibility that the side panel could have been misplaced, discarded, or not checked in at all.

The technician you spoke with did indeed order replacement panels, however the parts ordered from third party vendors were not as described and did not fit.

We are willing to rectify the situation and order a part directly from the manufacturer, at our own expense, but please understand that it will take time to receive the part from the manufacturer. Once the part is received we will install it immediately and have your all-in-one ready for you to pickup.

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