• Report: #1143170

Complaint Review: Flagship Merchant Services

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  • Submitted: Thu, May 01, 2014
  • Updated: Thu, May 01, 2014

  • Reported By: Needham Enterprises, Inc. — Louisa Virginia
Flagship Merchant Services
P.O.Box 3429 Thousand Oaks, California USA

Flagship Merchant Services Bad Experience Thousand Oaks California

*UPDATE Employee: We'd like to help

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I was researching for a new credit card merchant on the internet in January this year & found that Flagship Merchant Services was rated very highly (misinformed). I had been using a terminal only one year old but was told by sales rep. John McGarry that I was required to update again at a cost of $149.00. After receiving the new terminal, I had been charged $25.00 for shipping he failed to mention. I went to use new terminal for the first time & it would not connect to the host. I called and talked with John on this issue & he referered me to they're tech support. They informed me that I needed a router or a different unit. It's been three months now with no resolve except for three months of service fees & not been able to take a credit card. I complained to John on more than one occassion & to merchant support with no real concern or answers. Finally received a refund on terminal for $147.00 but they will not refund all the fees. I've lost on three months of not having credit card acceptance & $110.00 in shipping & service fees with this bad experience. Who is in charge for giving this company a deceiving high rating  


This report was posted on Ripoff Report on 05/01/2014 06:44 AM and is a permanent record located here: http://www.ripoffreport.com/r/Flagship-Merchant-Services/Thousand-Oaks-California-91359/Flagship-Merchant-Services-Bad-Experience-Thousand-Oaks-California-1143170. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We'd like to help

AUTHOR: Operations Department - ()

We regret this customer’s negative experience. All of our credit card machines will process through an analog phone line or ethernet connection. Our understanding is that a few weeks after the customer received their terminal, he attempted to process via a system that was neither a standard phone line or internet connection. The account was cancelled per the customer’s request, and his card was refunded minus a 15% restocking fee per the FAQ section of our website. Based on this complaint, we will take it a step further to ensure a more amicable separation of the relationship. The remaining $26.10 has been returned to the customer’s credit card. As well, a refund request for their monthly fees, totalling $73.85 has been processed

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