• Report: #1113607

Complaint Review: fletcher jones toyota scion/las vegas nv

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  • Submitted: Tue, January 07, 2014
  • Updated: Tue, January 07, 2014

  • Reported By: bob giordano — las vegas Nevada
fletcher jones toyota scion/las vegas nv
3255 east sahara avenue las vegas, Nevada USA

fletcher jones toyota scion/las vegas nv changing finance co. without my consent after returning vehicle when original financing fell through las vegas Nevada

*Consumer Comment: Bob,

*Consumer Comment: Bob,

*UPDATE Employee: Re: Purchase by Mr. Giordano

*Consumer Comment: Bob,

*General Comment: Check...

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i originally bought and agreed to the sales contract with offered 1.9% financing a preowned vehicle from fletcher jones toyota on 12/21/2013. the 1.9% the payments just within my reach and thats why i was buying. i would not however be able to afford payments any higher than that at all. i was contacted 2 days later and was told by julian they had good news for me and to come in. i was able to get there the following morning just around opending time. iwas then told they had both good and bad news. they told me i was declined throuugh totota motor credit, but the good news was they found someone to loan the money around 3%. i could not afford any more than the 1.9% as i stated and i had to leave to get to work. and did not want to further rush into something else that fast without enough time to make it to work so i dropped of the car and keays emmediately and had my wife pick me up and left. no one ever said while i was there before leaving that i got a lower interest rate other than the mention of the around 3%. nearly two weeks go by and i received a letter in the mail from them stating that i would be charged fees for that car being on their lot and that i would also be receiving a payment statement for purchaced vehicle. i was never even told they proceeded to do this and without my consent or knowledge art all. i had purchaced another vehicle already ive made several attempts to staighten out this whole mess by talking to quite a few people and managers but they all seem to be in on this dirty little trick.any good advice from anyone. is this even legal. it doesnt at all seem to be legal or certainly not ethical by any standards. 


This report was posted on Ripoff Report on 01/07/2014 11:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/fletcher-jones-toyota-scionlas-vegas-nv/las-vegas-Nevada-89104/fletcher-jones-toyota-scionlas-vegas-nv-changing-finance-co-without-my-consent-after-re-1113607. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

Bob,

AUTHOR: Karl - ()

I checked online and couldn't find any banks or credit unions that offer 1.9% financing on pre-owned vehicles. You can 'Google' this- AUTO LOAN RATES IN NEVADA BANKRATE, and go to the related sites in order to see what the rates are. Keep in mind that interest rates for used vehicles is almost always higher than for new vehicles.

Please keep us updated.

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#2 Consumer Comment

Bob,

AUTHOR: Karl - ()

If Fletcher Jones Toyota was able to get you the 1.9% financing at another bank, make sure to contact the bank and get ALL COPIES of ALL PAPERWORK that was sent to them including the 'Credit Application', and examine each piece of paperwork very closely. If you find any discrepancies, contact an attorney immediately. There is still a chance that someone at the dealership may have forged your signature on at least one piece of paperwork in order to get the deal approved. 

Also, pay close attention to the 'Credit Application' in order to see if your monthly income may have been altered or if your time on the job was misrepresented. You can 'Google' this- CAR SALES: TRICKS OF THE TRADE- DATELINE NBC CONSUMER ALERT, and watch that video on the web for important information.

Good luck to you, and please keep us updated.

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#3 UPDATE Employee

Re: Purchase by Mr. Giordano

AUTHOR: Fletcher Jones Toyota - ()

While we appreciate Mr. Giordano's frustration, we have done everything to make certain he was fully aware of his situation.

The signed contract with Mr. Giordano for his purchase is at 1.9%. The loan he has is indeed at 1.9% and the contract allows us to provide his financing at the contracted rate, regardless to the actual lender providing the funding.

In the state of Nevada, there is no "cooling off" period where a consumer can just drop off a car and cancel a purchase.

We attempted to explain that to Mr. Giordano, letting him know that he owned this vehicle and that the contract we had with him was valid and would be enforced. During his visit here on December 24th, he spoke with his salesperson and 2 sales managers, each telling him the same information. At that time, he did not want to listen nor did he want to sit down and talk through his concerns, he only wanted to take his things and leave.

We additionally followed up with him via phone and email no fewer than 6 times from the time that he dropped his car back on our lot and when we finally had to resort to sending certified mail.

We have done everything according to this contract, signed and agreed to by both Fletcher Jones Toyota and Mr. Giordano.

We strive to deliver exceptional customer experiences to all customers both sales and service. If you were to check dealerrater.com you would find that we are the highest ranked dealership in the state of Nevada.

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#4 Consumer Comment

Bob,

AUTHOR: Karl - ()

If you did not sign paperwork agreeing to a higher interest rate, then someone at the dealership could have forged your signature and sent the new contract into the other bank for financing. You might want to contact the bank and get ALL COPIES of ALL PAPERWORK that was sent to them by Fletcher Jones Toyota. If someone forged your signature, contact an attorney immediately.

Good luck to you, and please keep us updated.

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#5 General Comment

Check...

AUTHOR: Tyg - ()

 Check your paperwork you recieved from them. As most car companies have you signing there is a GREAT chance that you gave them permission to do so. If the original financing fell through, it is STILL their job to secure financing for your purchase. If you left and told them that 3% was beyond what you could pay but did not give them any further instruction then they would be still working on the assumption that you want the car just at a lower interest rate. That would mean that IF you gave them permission in writing, then you now have TWo cars. Even a used car needs a contract with it.

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