- Report: #944765
Complaint Review: flightnetwork
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| flightnetwork 2947-A Portland Drive
Oakville, Ontario Canada |
|
flightnetwork RIPPED ME OFF Oakville, Ontario Canada
*Author of original report: incorect reply
*UPDATE Employee: Resonse to "flightnetwork RIPPED ME OFF Oakville, Ontario Canada"
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I bought a ticket to K aula Lumpur for april 2nd and was to come back may 7th 2011. When I went to Kuala Lumpur airport i was told by an employee that i could go to Beijing but i would be stranded there contacted flight network they stated i did not appear on time and charged me for a new ticket i contacted a friend who is a lawyer and told me to contact visa so i i ended up getting seven hundred and some dollars back but i decided i paid 1300 dollars i want rest of my money back
so i called my friend who is lawyer now and he is filing for me now i got letter from one of the owners stating that they did not misrepresent me and from my understanding hoping that i will forget this and stating i am in the wrong which is not true this was my first time on a trip anywhere caused a lot of stress and upset for me i had to be at home at certain time for a new job and for my daughter they were very rude to me and made me pay for a ticket i should not have to pay for i want to make people aware of this company so they don t order there tickets through them ever. J
so i called my friend who is lawyer now and he is filing for me now i got letter from one of the owners stating that they did not misrepresent me and from my understanding hoping that i will forget this and stating i am in the wrong which is not true this was my first time on a trip anywhere caused a lot of stress and upset for me i had to be at home at certain time for a new job and for my daughter they were very rude to me and made me pay for a ticket i should not have to pay for i want to make people aware of this company so they don t order there tickets through them ever. J
This report was posted on Ripoff Report on 09/21/2012 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/flightnetwork/Oakville-Ontario-L6H-5S4/flightnetwork-RIPPED-ME-OFF-Oakville-Ontario-Canada-944765. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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Search Tips#1 Author of original report
incorect reply
AUTHOR: janice todd - (United States of America)
SUBMITTED: Wednesday, October 03, 2012
to whom it concerns i was not in the wrong the perosn that gave me mu nre itinerary did not state that iwas supose to the day before on may 6th she stated may 7th 1220 am and if incorrect how come my visa company got me my money for the ticket i should not have to pay for the second time also i have lawyer who is sueing them and he says they are the wrong and iwll get my money back. If i was to appear May6 th they should have stated that to me or contacted me to let me know that they knew this was my first time flying anywhere and when i asked she did not say to come the the day before so i am not in the wrong they are in the wrong and i iwll provide the proof once my lawyer gets that money for me i have papera and filles to prove that i am in the right if i was not this lawyer would not be telling me to take it to court thank you for oyur time and your help
Respond to this report!
What's this? #2 UPDATE Employee
Resonse to "flightnetwork RIPPED ME OFF Oakville, Ontario Canada"
AUTHOR: FN_Support - (Canada)
SUBMITTED: Tuesday, October 02, 2012
Hello Janice,
I am in the Customer Care department at Flight Network. We appreciate your feedback and would like to clarify what happened with your booking. On March 11th you booked your flights online for a departure on April 2nd returning on May 7th at 12:20am. As you booked your return flight with a 12:20am departure, this would mean that you would have had to check in at the airport the evening of May 6th.
Our records show that you had arrived at the airport one day later than the actual departure date you had booked on our website. As per the Terms and Conditions of your ticket the airline deems the value as forfeited if the flights are not taken or cancelled prior to departure, which is why you were required to purchase a new ticket, however I do see that we provided you with a future travel voucher as a goodwill gesture.
Our office is open 24/7 which allows our customers to contact us for any questions relating to a reservation as well as reconfirming flight times scheduled.
Thank you again for your feedback.
I am in the Customer Care department at Flight Network. We appreciate your feedback and would like to clarify what happened with your booking. On March 11th you booked your flights online for a departure on April 2nd returning on May 7th at 12:20am. As you booked your return flight with a 12:20am departure, this would mean that you would have had to check in at the airport the evening of May 6th.
Our records show that you had arrived at the airport one day later than the actual departure date you had booked on our website. As per the Terms and Conditions of your ticket the airline deems the value as forfeited if the flights are not taken or cancelled prior to departure, which is why you were required to purchase a new ticket, however I do see that we provided you with a future travel voucher as a goodwill gesture.
Our office is open 24/7 which allows our customers to contact us for any questions relating to a reservation as well as reconfirming flight times scheduled.
Thank you again for your feedback.
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