- Report: #1107251
Report - Rebuttal - Arbitrate
Complaint Review: Flooring Depot
Flooring Depot2677 N Federal Highway Ft Luderdale, Florida USA
Flooring Depot Joe P Unprofessional and unethical Ft Luderdale Florida
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This was the worse experience with Flooring Depot, the owner and his workers, they are dishonest people.... I did not do my homework and I hope if you are reading this, you do it, because all the complaints about Flooring Depot are the same as mine. I ordered hardwood floors with Flooring Depot, the owner Joe, will sell you anything and then he will change everything. When I went to Flooring depot to place the order for the floors, I told the owner, Joe, that previous companies and my contractor told me that the size for the floors were 900 square feet, he said he needed to send a "measurement company" well, his measurement guy told him that I had 940 square feet instead of the 900 square feet I was told by other companies.
He charged me extra money for the 40 square feet (material plus installation) he tried to scare me, telling me that he would not be responsible if I was short with the floor material. The contract stated payments as : 1/3 upon placing the order, the next 1/3 once the floors were delivered and the last 1/3 of payment after completion of the work. He charged my credit card with the second payment without my authorization or without installation as stated in the contract. The last payment was also collected the day of delivery, instead of after installation. he would not install my floors until he collected the last payment, it was just a terrible experience.
Once his workers came to install the floors, one of his workers Jan, told me that the thresholds were not included but that he could get them for me. Since it was almost the end of the project I told him to get them for me, he was going to charge me $250 for the threshold, I was so upset . Since I did not trust him at this point, I decided to count the boxes he delivered to my unit, guess what? He delivered only the 900 square feet but he was charging me for the 940 square feet. Those extra 40 square feet were never delivered as I thought, but he charged my credit card for the whole 940 square feet.
All the 900 square feet he delivered were more than enough, I even had extra 15 sheets. I had to dispute this extra charge with my credit card because like I said before, he charged my credit card prior to installation. I also told Joe, the owner, that his worker/installer was charging me extra money for the thresholds, at this point he knew I was on top of things, he said that they were included on the floors, I told him that his worker Jan was charging me $250 for the threshold. This was just an unbelievable and terrible experience.
Please do your homework before. You will find the same reviews as mine for this company. Just do your homework before buying anything, look at the yellowpages reviews, ripoff report and many others.
This report was posted on Ripoff Report on 12/15/2013 07:19 PM and is a permanent record located here: http://www.ripoffreport.com/r/Flooring-Depot/Ft-Luderdale-Florida-33306/Flooring-Depot-Joe-P-Unprofessional-and-unethical-Ft-Luderdale-Florida-1107251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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