• Report: #835728

Complaint Review: Florist Express

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  • Submitted: Tue, February 07, 2012
  • Updated: Mon, February 27, 2012

  • Reported By: ConsumerJane — New Haven Connecticut United States of America
Florist Express
Internet, Connecticut United States of America

Florist Express Linked from ProFlowers Took the money, never delivered. I spent DAYS fighting with them... Internet, Connecticut

*UPDATE Employee: We apologize if your florist gift was not delivered

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Very long story short: ordered a peace lily on Saturday to be delivered to a co-worker on Sunday as a sympathy gift. Never arrived. Never told me it wasn't delivered. Contacted the company Monday, they gave me a line of bull but again did not deliver. I contacted again Tuesday, they gave me more bull, only offered to refund the $4.99 surcharge I had paid for Sunday delivery(!), I refused and told them to refund everything, and from there it was as if they had not read the email string, it was always that it would be delivered at some later time but they only replied to my emails after business hours and then said that although I contacted at 1:30pm for instance they were unable to reach the florist as it was now almost 7pm etc. Their absolute refusal to refund my money despite no goods or services being delivered is outright fraud. I am disputing the charge with my credit card company. At the very least I hope they have to pay chargeback fees along with having to fork over the amount of my refund to their merchant bank. Dispicable company.

This report was posted on Ripoff Report on 02/07/2012 11:42 PM and is a permanent record located here: http://www.ripoffreport.com/r/Florist-Express/Internet-Connecticut-/Florist-Express-Linked-from-ProFlowers-Took-the-money-never-delivered-I-spent-DAYS-fight-835728. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

We apologize if your florist gift was not delivered

AUTHOR: ProFlowers - (USA)

We're sorry if the florist that was supposed to deliver your gift through Florist Express did not deliver what we contracted them to.  That's not typical of our service.  We stand behind all of our orders, and if your gift was not delivered as ordered, we will make it right for you.  I apologize if you received poor customer service on this issue.  That's not acceptable and not how we train our agents to respond.  If you still have not been able to get this resolved to your satisfaction, please give me a call and I'll look into it personally.  I can be reached at 888-855-3486.  -Steve
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