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Report: #310750

Complaint Review: Florist Express - Old Saybrook Connecticut

  • Submitted:
  • Updated:
  • Reported By: Raleigh North Carolina
  • Author Confirmed What's this?
  • Why?
  • Florist Express 455 Boston Post Rd Suite 205 Old Saybrook, Connecticut U.S.A.

Florist Express Delivery never arrived, refund never issued Old Saybrook,Connecticut

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On Saturday, January 26th, I placed an order for a ficus bush, which was to be delivered on Monday, January 28th. The bush was purchased to celebrate a special occasion, and I selected Florist Express specifically because they offered same day delivery. The timeline below outlines my experience:

1/26/08 Placed order to be delivered on 1/28/08.

1/28/08 Order did not arrive and I was not contacted by Florist Express.

1/29/08 Contacted Florist Express and was assured that the order would be delivered on 1/30/08 with a $10 upgrade.

1/30/08 Order did not arrive. When I contacted Florist Express they indicated that there were no ficus bushes available and that I would need to choose an alternative to be delivered on 1/31/08. I canceled the order and was promised that the refund would go through in 3-5 business days.

2/12/08 I contacted Florist Express to find out why I had not yet received a refund. After being put on hold three times, I was assured that it would be taken care of.

2/19/08 I still had not received a refund and therefore submitted a dispute with my credit card company.

Amy
Raleigh, North Carolina
U.S.A.

This report was posted on Ripoff Report on 02/21/2008 07:55 AM and is a permanent record located here: https://www.ripoffreport.com/reports/florist-express/old-saybrook-connecticut-06475/florist-express-delivery-never-arrived-refund-never-issued-old-saybrookconnecticut-310750. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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