- Report: #1124197
Report - Rebuttal - Arbitrate
Complaint Review: Flowers LLC
Flowers LLC2368 Massachusetts Ave Cambridge, Massachusetts USA
Flowers LLC flower.comftdflowersonline.com Just didn't deliver what I paid for and no communication despite my best efforts - believe this is scam company! Cambridge Massachusetts
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I ordered flowers for my Mother on 2/12/2014, for delivery on 02/14/2014. The money came right out of my bank account, but by Valentine's Day, she hadn't received anything. We contacted the company via email the next day, but got no response; and still no flowers, either. Sunday I called the company at their 800 number, which is listed on their website as being 24-hour. A representative told me it was only a call center and that I could either leave a message or call back during business hours, so I left a message. By noon on Monday the 17th, I still had not been contacted by anyone from the company, so I called again and got the same response, only the rep this time, Chris, was sympathetic. So I left another message and did some internet research on reviews for this company. what I've found is so bad that I contacted my bank to reverse the charges, as seeing that multiple people never get their items, I realize I can longer expect to receive the flowers I paid for. In some of the reviews from 2012-2013, an employee named Alex seems to have been able to fix problems like mine, but as I got a different person each time I called the company, it seems like they've outsourced their call center entirely. Also, I called 617-349-0032, thinking it was a direct line, but it only went to another call center that sounded like it was overseas - same offer to take a message, etc. I think this is very suspicious that you can't contact the company directly and I will not be using them again. I've complained the BBB and contacted my bank to reverse the charges; and I think FTD should know that one of their 'affliates' is using their brand as a scam. Also they seem to have multiple email addresses - flowers.ms in addition to ftdflowersonline, etc. so that's another red flag.
This report was posted on Ripoff Report on 02/17/2014 12:31 PM and is a permanent record located here: http://www.ripoffreport.com/r/Flowers-LLC/Cambridge-Massachusetts-02140/Flowers-LLC-flowercomftdflowersonlinecom-Just-didnt-deliver-what-I-paid-for-and-no-com-1124197. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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