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Report: #1323700

Complaint Review: FlyTap - Internet

  • Submitted:
  • Updated:
  • Reported By: Dulcidio — Philadelphia Pennsylvania USA
  • Author Not Confirmed What's this?
  • Why?
  • FlyTap Internet USA

FlyTap A flight ticket was issued with the wrong name and FlyTap doesn't want to fix it, they want me to buy a new one Internet

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Family trip to Lisbon! I buy tickets for me and my husband, my mo =m and my dad. Everything looks great, and I know go to flytap.com to assign seats for my parents, and I realize that my dad name is completly wrong. I call flytap, who says that they can't change the name. I call the online service that sold me the ticket, and they tell me that only Tap can do that.

 

Facts:

- Obviously I know my dad's name and put the RIGHT name. Yes, I have the confirmation e-mails and screenshots to prove it. The issue happen somewhere in the system

- The online service that sold the ticket, submarinoviagens.com.br, says that they can't fix this, only TAP can. They made me the ABSURD offer to simple buy a new ticket, without refunding the previous one.

- I called TAP customer service, and they are syaing they can't change, only Submarino can submit the request.

FLYTAP, SUBMARINO IS YOUR RESELLER AND YOU NEED TO SUPPORT YOUR CUSTOMERS TO HANDLE THE ISSUES CAUSED BY THEM OR WHOMEVER RESELLS YOUR TICKETS. I HAVE ALL DOCUMENTATION, SCREENSHOTS, ETC, SO WHY CAN'T YOU SIMPLE FIX THE NAME SO MY 69-YEARS OLD DAD CAN BOARD TO OUR FAMILY TRIP??

My trip starts on Sept 3rd, so you still have time to fix it. I WON'T STOP UNTIL I'M HEARD

This report was posted on Ripoff Report on 08/21/2016 08:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/flytap/internet/flytap-a-flight-ticket-was-issued-with-the-wrong-name-and-flytap-doesnt-want-to-fix-it-1323700. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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