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  • Report: #1047137

Complaint Review: Foam it Green

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  • Submitted: Mon, April 29, 2013
  • Updated: Tue, April 30, 2013

  • Reported By: Susan — Ellijay Georgia
Foam it Green
Chicago Area Office 2033 Milwaukee Ave #136 Riverwood, Illinois USA

Foam it Green Product is a very good product but cheap spraying equipment- PLASTIC- connected in a way the spray gun can not be replaced without replacing all the tubing and all, additional $75.00 -- should have a Riverwood, Illinois

*Consumer Suggestion: Product Usage is the key

*UPDATE Employee: Happy to help!

*Author of original report: Foam It Green

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I purchased a Spray insulation kit near $400.00 -- I sprayed the first round and needed to touch up later -- spray gun clogged up   -- can't just replace the gun - have to replace the gun and all tubing -$75.00. The product itself was good quality just poor delivery system -- gun is crimped to the hoses so no chance of just replacing the gun.. Only got to use half the product before the spray gun was unusable -- It would be very easy for them to put a fitting on the end of the hose enabling you to change the gun only

This report was posted on Ripoff Report on 04/29/2013 04:17 PM and is a permanent record located here: http://www.ripoffreport.com/r/Foam-it-Green/Riverwood-Illinois-60015/Foam-it-Green-Product-is-a-very-good-product-but-cheap-spraying-equipment-PLASTIC-conne-1047137. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 2Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Product Usage is the key

AUTHOR: Mealoil - ()

I have used the company’s products several times. you are correct the unit is designed as disposable. they key is following the directions to the tee. you must cover the gun with Vaseline (noted in the directions) fully. as soon as you are complete with the spraying (30 sec max) you must remove the disposable tip (comes with several), turn off the tanks and clean the gun. doing it this way i have reused a 202 kit over the course of 2 months. one other tip is to store the unused product in a very cool place. sorry to hear you had an issues. the 2 part system must not come in contact with air before mixing in the tip. if the gun were removable, i think many home owner would get themselves into trouble purging and cleaning the hoses

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#2 UPDATE Employee

Happy to help!

AUTHOR: Phil at Foam it Green - ()

Thanks, Susan! We're super happy we could help you achieve great results for your project.

The team here at Foam it Green certainly agrees that reading and following instructions are important. Our instructions are easy to find on our website, so please feel free to check them out up front, or give us a call with questions! Also, check out our video that shows, step by step, the best way to shut down a kit for later re-use. 

Thanks again,
Phil

Riverwoods, IL

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#3 Author of original report

Foam It Green

AUTHOR: Susan - ()

I am the filer of this report and I have been contacted by the company -- they are trying to make this problem right -- they are sending a new gun and tubing so I can complete the job I started. The management team of this company is working very hard in attempt to resolve my problem.

This is a very good and easy to use product, the outcome is exactly what I was trying to achieve -- the main problem is in the instruction. I would suggest this product as an excellant product -- buyer beware the instructions are very lenghty and you MUST read all instructions before you begin your project.

My problem was in the  shutting down the equipment, it is VERY important part of the process -- Shutting down instructions were in the reading material sent with the product and is buried deep in the instructions

My project involved a steel horse tariler -- my problem was heavy condensation and trying to heat and cool so it could be used as a camping unit and haul my horses as well -- This product has STOPPED the condensation, the trailer is a lot cooler and is easy to heat. However it is a big project and I was unable to complete in one day, I read and thought I had followed the instruction properly for shutting down, but when I tried to complete my job, the gun was clogged, wouldn't spray, I still had half the product that I couldn't use -- With the new gun they are sending I will be able to finish my project. 

JUST BE SURE TO READ ALL INSTRUCTIONS BEFORE YOU BEGIN.

Thank you Guardian Energy Tech and Foam It Green for an excellant product and working so diligently to resolve my problem --

Susan

ellijaycowgirl@yahoo.com

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