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Report: #1182362

Complaint Review: FoodServiceWarehouse.com - Internet

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  • Reported By: Sampsomonium — Boise Idaho
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  • FoodServiceWarehouse.com Internet USA

FoodServiceWarehouse.com terrible customer service Englewood Colorado

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I went on one evening to buy a sushi rolling mat and could have sworn I put in 3 into the order and then kept looking and shopping and went back to buy it and when I looked at the overall price (a little over $10) I just put in my info and hit purchase. I looked over the email to make sure everything was in order and I only saw 1 mat. they had charged about $10 for shipping alone.

Immediately, I tried to contact the company through their chat service (which said it was up but no one answered) so I emailed and tried to call with no responses. The next morning I get an email saying my order was shipped. I applaud their warehouse for being as good as they are but I tried to contact the company again and finally got bounced up to upper management. This was all done while I was at work and through their chat system. The manager apologized and offered to give me free shipping to buy the next two mats and I agreed to that saying that was all I wanted. She never got back to me. I left that chat window on all day and never heard a single thing more.

The product finally arrived and looked great except 2 of the bamboo slats were broken. They were not as much broken as just broken in half down the middle of the slat. While it functions, it will not last a long period of time.

In the end, the only thing I was satisfied with was how quickly the warehouse did its work. Every other part of my experience was subpar to terrible.

This report was posted on Ripoff Report on 10/11/2014 09:12 AM and is a permanent record located here: https://www.ripoffreport.com/reports/foodservicewarehousecom/internet/foodservicewarehousecom-terrible-customer-service-englewood-colorado-1182362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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