On Saturday, April 21 2012 I was visiting Kansas City MO for a traveling basketball tournament my 14 year old son was playing in. While the boys were practicing and getting ready, some friends and I decided to do a little shopping. We stopped into the Foot Locker store in that area. They had some Reebok ZigEncore's on sale, and my son had been begging me for a pair of Zig shoes so I decided to go ahead and grab them. We got back to our room, and I gave him his new shoes. He was really excited for them and went ahead and put them on. He said they felt like they fit ok, but needed to be broke in..
He wore them for his basketball game that afternoon. By the time the basketball game was over, he had HUGE red sores on his feet and decided he didn't like them that well afterall. Now, keep in mind, the basketball game was indoors on a wood floor, he didn't wear them outdoors or on concrete at all.
Sunday April 22 after we got home, I took the shoes back to our local Foot Locker location to return them. The manager took them out of the box and said "I'm not taking these back, they're worn" I said "I understand that, but I have a reciept showing where I bought them less than 24 hours ago, how worn can they be? I would like a cash refund as I paid you with cash but since they are worn I understand if you can only do a store credit or something like that." He said he would take them back if I wanted to exchange them for another item but wouldn't give me a store credit. What is the difference?
I obviously did not want to exchange them for another item as my son was not with me and I didn't want to get stuck in this position again. We argued back and forth for a long while, with him getting ruder and ruder and making less sense with each passing moment. I just kept saying to him "How are you logically going to argue that you just told me you would take these shoes back if I wanted to take another item out of the store today, but you won't give me a gift card in the amount you owe me?" and his only response was "You're lucky I'm offering to do anything for you". I asked him for a customer service number or number for his manager that I could call, and he literally threw the receipt at me and said "It's on there, now if you don't leave I'm calling security".
I walked just outside the store and sat on a bench and called the number on the receipt. It was a survey number. Needless to say, my survey didn't give shining numbers. I then looked up an 800 customer service number on my internet on my phone and called it, all while sitting outside of the store. After getting transferred literally 12 times, 1 time of which I was transferred to a department that was closed and had to hang up and call back, I finally got someone on the phone who said they would email me a label to send the shoes back but would take 6.99 from my refund for shipping.
Seriously? I'm sitting outside of the store, but I have to wait 2 weeks for a refund in the form of a check after paying you guys to ship them back? I didn't ask you to wait for your money. I didn't say "oh I know these shoes are 69.99, but I'm going to pay you 64.99 because I have a $5 processing fee". I opted to shop with your company and spend my hard earned dollars on your crappy shoes. I am kicking myself for that choice, and you can bet your bottom dollar I will not be making that choice again!