• Report: #967335

Complaint Review: footage firm/video bloc reston va.

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  • Submitted: Sat, November 10, 2012
  • Updated: Fri, November 16, 2012

  • Reported By: bruce — naples Florida United States of America
footage firm/video bloc reston va.
reston, Virginia United States of America

footage firm/video bloc reston va. took 79 dollars out of my card when it was suposed to be a free trail reston, Virginia *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

*UPDATE Employee: VideoBlocks

*Consumer Comment: Same problem here

*Author of original report: footage firm

*UPDATE Employee: VideoBlocks Customer Service

*Author of original report: frudulent charges

*Consumer Suggestion: Bruce, you need to read and comprehend the terms of the deal you signed up for..

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took money out of my account but was suposed to be a free trail.$79.00


EDitor's Suggestions on how to get your money back!


HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com

Rip-off Report PO Box 310, Tempe, Arizona 85280

This report was posted on Ripoff Report on 11/10/2012 09:02 AM and is a permanent record located here: http://www.ripoffreport.com/r/footage-firmvideo-bloc-reston-va/reston-Virginia-/footage-firmvideo-bloc-reston-va-took-79-dollars-out-of-my-card-when-it-was-suposed-to-967335. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
2Author 4Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

VideoBlocks

AUTHOR: NikkiVB - (United States of America)

Hello,

Please contact me at nikki@videoblocks.com so I can look into this matter for you.

Thank you
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#2 Consumer Comment

Same problem here

AUTHOR: aussie - (Australia)

I recently had the same problem with this company, and reported them to my bank when they deducted the 79.00 from my bank. The bank also informed me that Footage Firm had set up monthly debits in that amount for a year. 

Since I'm in Australia, and not in the USA, my bank called this morning and said they have to cancel my VISA card and issue a new one because they were unable to get a response from Footage Firm and that the company would continue to debit my card each month unless I closed that VISA account. 

It's amazing. I had several email conversations with the company after I canceled my membership after the trial. I filled out a survey, and was even offered a years membership for $99.00 if I would reconsider staying with them which I declined.

They may look friendly and legit on their website, but buyer beware. Once these people have your credit card details they don't let go.
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#3 Author of original report

footage firm

AUTHOR: bruce - (United States of America)

well i have got my refund and im happy once again.they handled my problem fast and businesslike.
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#4 UPDATE Employee

VideoBlocks Customer Service

AUTHOR: NikkiVB - (United States of America)

Hello Bruce,

 I'm the new head of customer service for VideoBlocks.com, and I want to sincerely apologize for the terrible
experience you had with our company, and I would like the opportunity to make it up to you. 

For starters, I will make sure all of your payments are fully refunded. You can email me directly: nikki@videoblocks.com
and we can get the refund processed immediately. (Or if you prefer, you can use the contact form on our website--those go directly to me now)

In response to your frustration over the lack of service you received, I again apologize and make no excuses for the way you were treated. Our company is very new, and we were completely unprepared and overwhelmed by the growth
that we experienced. 

To remedy this problem, I was hired full time to manage customer support to make sure that customers are taken care of promptly and politely. We recently added live chat to our website, and added additional employees to answer the
phones. (It is also worth noting that we do not outsource this support--all of our employees are at our office in Virginia). Now that I am in charge, all phone calls and emails are answered within hours, if not immediately.

Finally, thank you for the comments on our free trial terms not being clear enough. We never meant to mislead anyone, and didn't realize there were any problems until we read your post and heard from other customers who were upset
that they were not notified about the billing more clearly. We are working to make the free trial terms much more clear, and we have begun emailing users when they sign up so that they know what is going on and who to contact in the
event of a problem.

Once again, I apologize for causing you frustration, and I hope that after we connect I can make you a happy customer. Or at least a happy former customer! Thanks ~ Nikki
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#5 Author of original report

frudulent charges

AUTHOR: bruce - (United States of America)

i did not ask for the free trial at all seeing that it was 1:04 in the morning on a thursday and i work on friday at 8:00 in the morning.the first i saw this was taken out of my account was 9 days when i went on line and saw my trans actions.not only did i not use the service i found 100 other people that feel they have been scamed by this company.you say you dont work for the company but why would you defend a company that has so many complaints.
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#6 Consumer Suggestion

Bruce, you need to read and comprehend the terms of the deal you signed up for..

AUTHOR: Ken - (USA)

On the order blank form is a box you must check off to proceed....It says "I have read and agree to the terms of use."

This is what you certified, you read and agreed to...

Free  Trials and Other Promotions. Any free trial or other promotion that  provides Registered User level access to the Services must be used within the  specified time of the trial. You will be asked for valid credit card  information when you sign up for the free trial. We will use the payment  information for future subscription fees should you fail to terminate the trial  subscription within the timeframe provided by Footage Firm. We will start your  7-day free trial upon completion of your trial signup. You may cancel your  trial subscription without charge at any time within 7 days of placing your  order. If you do not cancel your free trial subscription within 7 days of  the date you start your trial, your subscription will continue automatically  and the monthly fee will be billed to the credit card or other billing source  provided by you when you signed up for the trial, on the first day of each  successive subscription term. Such billing will occur without further notice to  you. Should you choose to discontinue your subscription for any reason  before expiration of the then applicable subscription term or the trial period,  you may cancel your subscription and terminate future billing by calling  866-282-5360. You must cancel your  subscription before the end of the trial period in order to avoid being charged  a subscription fee. If you cancel prior to the end of the trial period and  are inadvertently charged for a subscription, please contact Footage Firm to  have the charges reversed.Disputes. You must notify us  in writing within seven (7) days after receiving your credit card statement, if  you dispute any of our charges on that statement or such dispute will be deemed  waived. Billing disputes should be notified to the following address: support@videoblocks.com.

No Ripoff here.

BTW, I DON'T work for this company.

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