footage firm/video bloc reston va. took 79 dollars out of my card when it was suposed to be a free trail reston, Virginia *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!

Hello,

Please contact me at nikki@videoblocks.com so I can look into this matter for you.

Thank you

I recently had the same problem with this company, and reported them to my bank when they deducted the 79.00 from my bank. The bank also informed me that Footage Firm had set up monthly debits in that amount for a year. 

Since I'm in Australia, and not in the USA, my bank called this morning and said they have to cancel my VISA card and issue a new one because they were unable to get a response from Footage Firm and that the company would continue to debit my card each month unless I closed that VISA account. 

It's amazing. I had several email conversations with the company after I canceled my membership after the trial. I filled out a survey, and was even offered a years membership for $99.00 if I would reconsider staying with them which I declined.

They may look friendly and legit on their website, but buyer beware. Once these people have your credit card details they don't let go.

well i have got my refund and im happy once again.they handled my problem fast and businesslike.

Hello Bruce,

 I'm the new head of customer service for VideoBlocks.com, and I want to sincerely apologize for the terrible
experience you had with our company, and I would like the opportunity to make it up to you. 

For starters, I will make sure all of your payments are fully refunded. You can email me directly: nikki@videoblocks.com
and we can get the refund processed immediately. (Or if you prefer, you can use the contact form on our website--those go directly to me now)

In response to your frustration over the lack of service you received, I again apologize and make no excuses for the way you were treated. Our company is very new, and we were completely unprepared and overwhelmed by the growth
that we experienced. 

To remedy this problem, I was hired full time to manage customer support to make sure that customers are taken care of promptly and politely. We recently added live chat to our website, and added additional employees to answer the
phones. (It is also worth noting that we do not outsource this support--all of our employees are at our office in Virginia). Now that I am in charge, all phone calls and emails are answered within hours, if not immediately.

Finally, thank you for the comments on our free trial terms not being clear enough. We never meant to mislead anyone, and didn't realize there were any problems until we read your post and heard from other customers who were upset
that they were not notified about the billing more clearly. We are working to make the free trial terms much more clear, and we have begun emailing users when they sign up so that they know what is going on and who to contact in the
event of a problem.

Once again, I apologize for causing you frustration, and I hope that after we connect I can make you a happy customer. Or at least a happy former customer! Thanks ~ Nikki

i did not ask for the free trial at all seeing that it was 1:04 in the morning on a thursday and i work on friday at 8:00 in the morning.the first i saw this was taken out of my account was 9 days when i went on line and saw my trans actions.not only did i not use the service i found 100 other people that feel they have been scamed by this company.you say you dont work for the company but why would you defend a company that has so many complaints.

On the order blank form is a box you must check off to proceed....It says "I have read and agree to the terms of use."

This is what you certified, you read and agreed to...

Free  Trials and Other Promotions. Any free trial or other promotion that  provides Registered User level access to the Services must be used within the  specified time of the trial. You will be asked for valid credit card  information when you sign up for the free trial. We will use the payment  information for future subscription fees should you fail to terminate the trial  subscription within the timeframe provided by Footage Firm. We will start your  7-day free trial upon completion of your trial signup. You may cancel your  trial subscription without charge at any time within 7 days of placing your  order. If you do not cancel your free trial subscription within 7 days of  the date you start your trial, your subscription will continue automatically  and the monthly fee will be billed to the credit card or other billing source  provided by you when you signed up for the trial, on the first day of each  successive subscription term. Such billing will occur without further notice to  you. Should you choose to discontinue your subscription for any reason  before expiration of the then applicable subscription term or the trial period,  you may cancel your subscription and terminate future billing by calling  866-282-5360. You must cancel your  subscription before the end of the trial period in order to avoid being charged  a subscription fee. If you cancel prior to the end of the trial period and  are inadvertently charged for a subscription, please contact Footage Firm to  have the charges reversed.Disputes. You must notify us  in writing within seven (7) days after receiving your credit card statement, if  you dispute any of our charges on that statement or such dispute will be deemed  waived. Billing disputes should be notified to the following address: support@videoblocks.com.

No Ripoff here.

BTW, I DON'T work for this company.