- Report: #1040844
Report - Rebuttal - Arbitrate
Complaint Review: Fortune Builders TRUSTED BUSINESS | Ripoff Report Verified Safe™ …businesses you can trust. FortuneBuilders is a premier real estate education company. Founded by nationally recognized real estate investors, FortuneBuilders developed systems, tools, educational platform, coaching program to accelerate new & existing real estate investor businesses. FortuneBuilders offers most advanced, comprehensive investing education.
Fortune Builders4655 Cass St Ste 214 (between Diamond St & Emerald san diego, California United States of America
FortuneBuilders REVIEW: FortuneBuilders committed to customer satisfaction with improvements to customer service, responsiveness, & educational product quality.
*UPDATE: FortuneBuilders pledges commitment to Ripoff Report Corporate Advocacy, Business Remediation & Customer Satisfaction Program. A program that benefits consumers, ensuring complete satisfaction, confidence when doing business with a member business. FortuneBuilders recognized by Ripoff Report Verified™ as a safe business service.
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EDitor's UPDATE: Positive rating and recognition has been given to FortuneBuilders for its full commitment to quality customer service.
Ripoff Report's discussions with FortuneBuilders have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. FortuneBuilders listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.
The founder of the company Mr. Merrill has informed us that his personal philosophy is that his students are the heart of the business. As a successful real estate investor and one of the most trusted and well respected real estate educators and authors, Mr. [continued below]....
He said “Mr. Merrill is always inspiring and challenging everyone within the company to continue improving the educational experience for our students. Whether it’s adding more live training events, or improving our online training curriculum, or continuing to improve the systems, tools, or software that we offer students.”
Mr. Chadwick went on to say that he really has never met someone as dedicated to their company as Mr. Merrill. He went on to say “ Mr. Merrill doesn’t sleep and that he has never met anyone with the work ethic and commitment to the company’s programs and students.” He went on to add that “he is also constantly teaching and coaching students within the program at a lot of their advanced live training events and that their students really appreciate how connected he is to the student body.”
One of the things Ripoff Report learned in the course of its review is that the company has thousands of successful investors students around the country. The common thing their students said is that they “truly feel part of a bigger family.”
Many of their company’s clients reference the fact that the company is always sharing best practices not only of the founders real estate business, but also of the numerous successful students who have also created extremely successful real estate businesses in different markets around the country.
Ripoff Report also learned, in the course of the review, that the company is extremely responsive when and if the company knows about an issue that might arise with a student. It is very clear the company is committed to their students and that even when a student falls behind they stick with the student to help them get back on track.
Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..
The information provided in this report is based on comments made by Geoffery Chadwick during an onsite inspection held by a third party verification company with no biases toward Fortune Builders.
Fortune Builders is a real estate education company that has developed education tools and platforms in order to provide their clients with the highest quality information to further develop their real estate careers. Fortune Builder's goals are for their customers to develop real estate education for buyers and investors to buy, hold, redevelop, and or manage real property. Geoffery Chadwick went on to state the following, "there is no specific area of real estate emphasized, but each course and coaching package is aimed at what the client wants to do and their comfort level in dealing with real estate.”
The leads for Fortune Builders are developed through several different avenues including referrals, radio advertisements, television advertisements, direct mail, and online inquires. Once an initial interest has been made Mr. Chadwick explains the typical experience a client would receive with Fortune Builders, "clients are offered at attend a free two hour seminar. It is mostly a informative show of real estate techniques, then they are offered an opportunity to attend a three day training course at a cost of $197.00." The training course offers in depth details and training materials for the client's review.
CUSTOMER CARE & COMPLAINT RESOLUTION FROM FORTUNEBUILDERS
During the onsite interview Mr. Chadwick was asked to describe a situation where a client was not satisfied with the level of service they received. Mr. Chadwick explained that the complaints Fortune Builder is most aware of involve the sales approach and pitch at the seminars. Some customers are unaware of the dedication necessary to effectively own real estate, and they request their $197.00 back. Mr. Chadwick explained that when this happens, "our policy, at the time, was a delayed return of their money within 7-10 days. We have since streamlined the refund policy to within 48 hours of their request and that has proven to be satisfactory to the clients. We also made the offer for clients to cancel at the end of the 1st day of the seminar instead of at the end." These complaints were at the local workshops in San Diego, and at other workshops throughout the United States and Canada.
When asked to comment on complaints posted on Ripoff Report's website Mr. Chadwick stated the following, "if the client was not satisfied with the product or service promised, perceived or not, a simple phone call to the office would have rectified the problem in the clients favor." Fortune Builders is a company dedicated to education and customer service. This can be shown through their many clients who are successfully selling, owning, and redeveloping properties.
Fortune Builders is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program. Mr. Chadwick further explains by stating, "as you may be aware, many complaints are made and posted by anonymous posters with no form of rebuttal available to our company. Being a member of the program has given us the ability to interface with the complainant and deal with the problem in a timely and professional manner."
FORTUNEBUILDERS / STATEMENT FROM CHIEF OFFICER OF CUSTOMER CARE ROY LINDENMAYER
"We are one of the top educational company’s in the country that helps real estate investors start, grow, and scale their real estate investment businesses.
FortuneBuilders's The company has an extremely positive work environment. Everyone within the company is encouraged to grow both personally, professionally, and financially. The managers within the company are also always pushing everyone to always think of ways to improve the educational experience of our students while at the same time making sure that every employee is also growing.
If you have any questions please email the company’s chief officer of customer care Roy Lindenmayer at email@example.com.”
FortuneBuilders takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "Opportunities for suggestions and improvements are encouraged within the company. The founders are definitely committed to providing growth opportunities and have created a family like atmosphere within the organization.”
Ripoff Report was pleased to learn that FortuneBuilders's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.
Top professionals in any industry know coaching is an invaluable resource, with some surveys indicating 70% of Fortune 500 CEOs utilize business coaching. We believe to be the best, you have to constantly surround yourself with people who have a different perspective and have already achieved what you desire. Mastery is our program that allows investors to reach their financial and personal goals by learning how to strategically invest in real estate. Mastery students receive unparalleled support through one-on-one coaching, foundational systems and course materials and exclusive access to our live training events.”
FORTUNEBUILDERS' REAL ESTATE INVESTING EDUCATION
"We are passionate about real estate and business and we believe education, systems and coaching are the key components to running a successful real estate investing business. We have built our business on this foundation and our sole purpose is to share our knowledge, systems and coaches with investors at all levels from aspiring to experienced. Our education and systems are designed to accelerate the learning curve associated with investing in real estate and running a business, and reduce the risk and costs associated with the challenges all new investors and business owners encounter.
Truly wealthy people do not trade their time for money. Truly wealthy people invest in their financial education, start businesses and accumulate assets that do the work to produce income for them. This is why we have made it our mission to teach our students how to build a business that is not dependent on you trading time for money. Browse our educational programs and resources to learn more about how we can help.
STATED IMPROVEMENTS FROM FORTUNEBUILDERS
FortuneBuilders recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, FortuneBuilders has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.
In summary, after our review, which included discussions with Mr. Merrill the founder, Mr. Chadwick, and Mr. Roy Lindenmayer the chief officer of customer care, Ripoff Report is convinced that FortuneBuilders is committed to quality delivery of services resulting in total client satisfaction.
Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike. Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.
As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
Fortune Builders Fortune Builders SCAM! san diego, CaliforniaFortune Builders is a SCAM! My friend dragged me into attending one of their three day events for $197 in NYC for free, I was a little skeptical.... I am not going to reveal my identity but I know they will find me and probably shut me down, but if I can save one person by reading this post, my job is done! The presenter was a young charismatic gentlemen by the name of Jon, conducted the seminar. For someone that doesn't know jack about real state, he seem very knowledgeable with his slides and utilizing mass hypnosis techniques that he probably learn in one of those landmark based new found knowledge public speaking seminar from the midwest, however you cannot fool a New Yorker like myself! Im not rude to those I consider foolish, especially this young kid that might be old enough to be my son, I opted not to strenuously and lamentably evade him in public. Within the first three hours, not being allowed to speak or ask questions (Mass control technique) I immediately knew what I was in for. I was very disingenuous and felt insulted by the gimmicks and tricks, all I can ask myself is who is behind this big Circus? I decided to stay to learn more about their SCAM! and curious to know how the person who they claimed was FLAT broke and about to be evicted from their home was able to become successful, when they lead you to believe that they make money by helping people through lending money to students who do the deals. After drilling into our heads how everything they do is all about using OPM (other people's money) my friends get a kick on this! they had us do an "exercise" on how we would "find" funds if we had a "once in a lifetime deal" fall into our laps and we needed to get the money. They also repeatedly said how if you have a great deal the first thing you do is get it under contract then you find the money and if its a great deal the money will find you. So why are they doing an exercise on listing the ways we would get funds??? " Who owns their own home outright? Who has credit cards with high balances? raise your hand" LOL easy marks... Once you raised your hand you made it to their A list which qualifies you to Than Merrill's Money making mastery program, so we were instructed to write down the different ways we would get our hands on funds and investors, all while their hawks (FB advisers) were roaming the room looking over people's shoulders to see what they were writing. Nothing like making the audience think it's an exercise that is going to help them, when all you were doing was trying to identify who had money that you would then focus on. They also use the so called Mastery Application which is actually used for targeting the few people who might have the funds to do this! It was very insulting and I suspect most people didn't even catch on.(mass manipulation cult techniques) Their up-sell is the "Mastery," which they wanted $25K for. Good luck with the new york crowd! The reality is, Fortune Builders makes all of their money from getting people to pay them for their classes /mastery program. I applaud those new yorkers that had the guts to tell these idiots what the really thought during their Mastery interviews. I was amused to have heard one of the advisers whisper to one of his fellow co-workers," how tough the New York crowd was! they were not going to make any money during this seminar." since the mastery program is how this company makes their fortune and their employees commission paychecks. Finally, Jon broke down the different levels and kept going over the wonderful things that a person would get if they just Invested. Here is the breakdown, keep in mind that prices vary between states.(NYC prices are much cheaper!) You ready for the break down? Here you go, their Platinum level if you but it FULL is $34,997.00 dollars, but if you buy it today its only $24,997.00 dollars, the computer program, mentors, coachs, online training can be yours and guess what, you save $10,000.00 dollars. Next is the GOLD full price is $29,997.00 but buy it today for only $19,997.00 dollars, next is the Bronze full price$19,997.00 dollars, but it today for $14,997.00 dollars and then lastly is the Life Experience for full price of $14,996.00 but today only $9997.00 dollars. you get the Idea. Don't be fooled by this company, if you don't believe me do your research and utilize search engines well! You will not find anything but good press and rebuttals for bad reviews written by their very own employees. If you have knowledge of Landmark/cults etc. you will notice their cult-like lingo in some of their rebuttals and great reviews. FB even has their own sites with the Fortunebuildersscam.com visit real state forums and ask questions. A week after the event I received a call from them asking if I was still interested, they offered a reduced quote for their Mastery program, half price! NO THANKS!
This report was posted on Ripoff Report on 04/04/2013 11:40 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fortune-Builders/san-diego-California-92109/Fortune-Builders-Fortune-Builders-SCAM-san-diego-California-1040844. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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