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  • Report: #795176

Complaint Review: four seasons sun rooms

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  • Submitted: Fri, November 04, 2011
  • Updated: Fri, December 09, 2011

  • Reported By: mike — beavercreek Ohio United States of America
four seasons sun rooms
beavercreek, Ohio United States of America

four seasons sun rooms bright ideas poor design, poor construction, poor follow up on service beavercreek, Ohio

*REBUTTAL Owner of company: Follow up

*Author of original report: contacted

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When we first had the sunroom installed, it leaked and the doors did not close or lock properly. After repeated calls to the company they did make several trips out to caulk the glass and finally stopped the leaks for some time. However we still occasionally have a leak during heavy rains.

We paid extra to have two sets of French doors installed, and they never worked properly. After the company had adjusted the doors to the maxim extent possible, they still did not work properly and I asked the company if the room may be sinking they denied it but did put a couple more 4x4 posts under the doors to try and stabilize them. Another sign that I provided them that I thought proved the room was sinking was that the water in the gutters ran away for the downspouts. Their solution was to install another down spout in the center of the room. They stated that Four Seasons had told them they should have had a downspout there to begin with. The next thing that occurred is that one of the sliding windows would not close all the way. We went through most of last winter with duct tape and weather stripping on the window. The company said they would come out and check the room once the ground dried up. They basically blew me off for 6 months until I threatened to report them to the Better Business Bureau and state consumer affairs agencies.

They then came out and had me take the decking boards off my deck and had another company come and look at it. Surprise it is sinking and in one place (where the window will not close) is down at least 1- inches. When they found out what it would cost to fix it, they have quit returning calls and the owner is always conveniently out of the office. Also while taking the decking boards off I discovered that they did not properly seal the room where the cedar siding is and that water had gotten behind that and rotted the OSB paneling that was put up for walls. I also discovered that they did not properly install the gutters and now I have water damage to my sub floor where it hooks onto the house.

Even after it was built I had to hire a different heating contractor to change all of the ductwork to try and make it comfortable. It definitely is not a four seasons room at best we can use it two seasons. I will now have to hire someone to jack it up and put good supports under it, fix the sidewalls, fix the gutters and my sub floor.

We had purchased this room for entertaining but have not been able to use, as it is either too or too cold or the doors will not work. No one that has seen the work performed on this room would ever consider purchasing one of their own.

This report was posted on Ripoff Report on 11/04/2011 01:37 PM and is a permanent record located here: http://www.ripoffreport.com/r/four-seasons-sun-rooms/beavercreek-Ohio-45432/four-seasons-sun-rooms-bright-ideas-poor-design-poor-construction-poor-follow-up-on-serv-795176. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Owner of company

Follow up

AUTHOR: Jason - (United States of America)

Mr. Green had his room built in the summer of 2004.  Mr Green purchased the room from the prior owner of the business. I, the current owner was informed of the issue have been in several converstions with Mr Green and have been working together for several months to find a solution to his issues.  I, the president of the company has told Mike several times that we are willing to work with him to find a solution.  We have contacted a couple different businesses that specialize in what we feel was the cause and start to his issues.  Mike and I were working with a particular company to help find a solution.  The 3rd party individual was unable to make contact with the homeowner and the homeowner became frustrated that he was not contracted in a timely manner.  Our company was not informed that the homeowner was yet to be incontact with the individual that we felt could help find a resolve to what we felt caused the issues to start.  Mr Green is a good indivdual and we will continue to work diligently with Mr Green going forward to resolve and find a resolution to his issues.

Our company takes great pride in quality of crafsmanship and communication with our customers.  Our company has been in business for 17 years and we work very hard every day to do the best job possible and to give the customer a quality product and an experience that they are happy with. 
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#2 Author of original report

contacted

AUTHOR: mike - (United States of America)

One item I would like to stress is that the current owner of four seasons is not the same owner that installed our room.  He has contacted me and apparently had not received my messages.  We are working together to come to a resoultion of my issues.
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