- Report: #1118261
Report - Rebuttal - Arbitrate
Complaint Review: Frank Mata Essenciality Rentals
Frank Mata Essenciality RentalsPeninsula #C-7 Francisco Medina Ascencio 2485 Puerto Vallarta, Other Mexico
Frank Mata Essenciality Rentals Charged for trip but never delivered confirmation codes Puerto Vallarta Other
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Impossible to book the trip I have purchased. The hotel we were supposed to go to never send us a confirmation number as we were promised by Frank Mata. We were given all kinds of "stories" as to why we have not been able to complete to booking. I asked to speak to the owner but "always out of the office"/never return e-mail or messages. I finally asked for a refund, sent e-mail about it as well and did not even get a response for that. I wanted to know the address and phone number of their US office. The costumer service rep does not have this info or she does not want to give it out.
I spent $1800, was going to Cancun next month for all-inclusive-Now no trip, no cash.
Do not buy from them!!
This report was posted on Ripoff Report on 01/24/2014 04:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frank-Mata-Essenciality-Rentals/Puerto-Vallarta-Other-48333/Frank-Mata-Essenciality-Rentals-Charged-for-trip-but-never-delivered-confirmation-codes-P-1118261. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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