Frank Mata Essenciality Rentals Charged for trip but never delivered confirmation codes Puerto Vallarta Other

Impossible to book the trip I have purchased.  The hotel we were supposed to go to never send us a confirmation number as we were promised by Frank Mata. We were given all kinds of "stories" as to why we have not been able to complete to booking. I asked to speak to the owner but "always out of the office"/never return e-mail or messages. I finally asked for a refund, sent e-mail about it as well and did not even get a response for that. I wanted to know the address and phone number of their US office. The costumer service rep does not have this info or she does not want to give it out.
I spent $1800, was going to Cancun next month for all-inclusive-Now no trip, no cash.
Do not buy from them!!