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Report: #1163311

Complaint Review: Frank Rumbauskas - Never Cold Call - Internet

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  • Reported By: RAD — Canberra Hawaii
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  • Frank Rumbauskas - Never Cold Call Internet USA

Frank Rumbauskas - Never Cold Call This program is rubbish - a ripoff - and you will be left unsupported and out of pocket 5930 Royal Lane Suite E-363 Dallas, TX 75230 USA Internet

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I purchased the Never Cold Call online. It is a rip-off. I could not access the bonus materials and had to follow-up to get the extras promised. It was not an easy task to complete let me assure you. I tried and tried to get customer support but was fobbed off as per the Never Cold Call - Frank Rumbauskas support tickets below. I tried to contact Frank Rumbauskas via email, written letter, fax and via Linkedin. There was no response. The emai address on the Never Cold Call website fails.

As you will see from my log of the numerous attempts I made to contact Never Cold Call Customer Service and Frank Rumbauskas, I was never given an approriate answer, nor was my issue ever resolved. It was obvious to me very early that i had been ripped off.

The product is rubbish. You can find this same information in the public domain. The Book and Manual is the same thing, which is misleading on the website. The Quick Start aspect is a one page of tips in the Manual (rubbish)

In the end, not having received what was promised I dumped the manual and 2CDs on eBay and was lucky to get $20.00 including postage after the product cost me $120.00 plus a lot of time trying to get all the promised bonuses. I could not gain access to the Members area. The videos simply did not display. I tried on various platofrms and PCs, Macs etc to no avail.

In the end I got a manual (with pitiful layout and formatting), 2 CDs, plus a PDF copy of the manual. That will be all you get for your $120.00. Forget the bonuses. You will not get anything else. Judge for yourself the time I wasted trying to get what I paid for. This is not isolated. Check the web, there are complaints everywhere.

As you will see from my logs requesting my bonuses and fixes to accessing the promised members bonuses I was simply given the same rhetoric and no solution. Judge for yourself, I have kept most of the logs and they are below, dates, times and what I asked and the response i received. Frank Rumbauskas has never contacted me even though I have telephoned, emailed, contacted via his Linkedin profile and writeen to the address on the Never Cold Call website. 

The Never Cold Call package is utter rubbish and Frank Rumbauskas will never contact you if you have a problem. Never Cold Call is clearly an automated website to generate revenue with a low-end, cheap and nasty information product which is worth about $19.95 including postage.

I note Frank Rumbauskas has provided some rebuttals on the RipOff Report site, but I challenge Frank to try and defend these service tickets which remain outstanding - they are from the Never Cold Call customer service logs. Pretty hard to defend against your own system logs.  

This product is a RipOff, do not buy it. Stay away from www.nevercoldcall.com You will be wasting your money and get no results. 

I never kept the product on principle. It was cheap, useless and not worth the money. 

Here are some of my attempts (not all) with the logs from the Never Cold Call system.

 

Ticket #616050

Subject: Never Cold Call Again System Purchase

01/17/2014 1:13 am   

Could you please help me. I purchased the Never Cold Call Again System. 

I got the pdf of the manual and a thank you email. Today in the mail I got the manual with 2 x CDs. 

I never received the Quick-Start Exercises. I have not received any instructions for how to access the Private Members Forum. I have not received any of

the FREE bonuses i.e. Facebook Power Ads 3.0, Ben Franklin's Guide to Internet Marketing Success, 57 Foolproof Comebacks to Sales Objections.

The system says you get book & manual, I have an A4 manual. Is the book and manual one and the same.

How do I access the additional materials, bonuses, forums and how does the program work i.e. is there a stepped approach or is it read

the A4 manual and listen to audios?

 

01/17/2014 12:25 pm   Never Cold Call Again

Hi RAD,

Thank you for contacting me today. I'll coordinate with our office if the manual and the book is the same for the Never Cold Call Program and if what you

have specified as free bonuses is included in the Never Cold Call Program and I'll get back to you once I have updates. However, I'll sent you the link for the bonus materials of Never Cold Call.

To access the bonus materials, please click on the link below. 

www.coldcallbonus.com/private.htm

Thank you

Khrystyn

 

01/22/2014 5:06 am   

Thank you for the free bonuses link.

Could you please clarify the following outstanding matters please from my original email:

1/ Quick start exercises - I never received these
2/ How do I access the Private Member Forums as indicated for this program as an inclusion
3/ The system is comprised of Book and Manual. I have a blue A4 document with 2 x CDs. What is the difference between the book and manual?

Which one do I have i.e. blue A4 document??

Appreciate your attention to this matter.

Thank you

 

01/22/2014 10:53 am   Never Cold Call Again

Hi RAD,

Thank you for your recent purchase of the Never Cold Call System. Our members area is located at:
http://www.nevercoldcall.com/members/signup.php

Sorry for the confusion. The book and the manual is combined, it has five modules ranging from basic strategies ideal for those whose employers require

cold calling, to advanced Internet strategies for lead generation, to social media and advanced referral selling.

Thank you

Khrystyn

01/22/2014 3:14 pm   

Can you address these 2 Issues:

1/ None of the DVDs in Sales Pro Secrets appear.

2/ Cannot access Never Cold Call Again E-book. It returns the following error message:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

NoSuchKey
The specified key does not exist.
04289347.pdf
4A81C02F7CCB80C5

RHzwrV051zVWX86nKi7WQWB+n80gc7tdrPneqiCMK5zjmYfQoJ78/MK84S3Et07U

 

01/22/2014 5:43 pm   Never Cold Call Again

Hi RAD,

Thank you for contacting us with this important issue today.

I have checked the download link and have verified that it's working properly, so it appears that the issue must be on your end. Here are some common

problems to look into if you continue to have trouble downloading:

1. Dial-up connection: If you are using a dial-up connection, or even a slower DSL connection, you may have trouble downloading these large files and

may have to try again before you get a successful download.

2. Firewall: Some corporate firewalls will not allow you to download large files such as these. If that is the case, please try again from home or from a

friend's internet connection.

3. Your security settings: If your security settings in your browser are set too high, or you are running Norton or some other security software with

high security settings, it may block your attempts at downloading. If this is the case, please temporarily disable or lower your security settings in order

to download.

4. Windows Update: If you have not run a Windows Update in a long time, you may have issues downloading. To run an update, please click on the

 Tools menu in Internet Explorer, then click on Windows Update.

I'll coordinate with our head office regarding the issue with the DVDs in Sales Pro Secrets, since they are better equip to assist you.

And I'll get back to you once I have updates.

Thank you,

Khrystyn

 

01/23/2014 4:36 pm   

Please respond to each of these 4 responses. I have been requesting assistance without success for days. There are service tickets still outstanding.

1/ Cannot see the DVDs in Sales Pro Secrets. The links are there but it just shows a white screen.

2/ I never received the quick start exercises promised in the Never Cold Call System

3/ I am trying to access the link for Never Cold Call Again eBook on the Sales Pro Website and the following error occurs

This XML file does not appear to have any style information associated with it. The document tree is shown below.

NoSuchKey
The specified key does not exist.
04289347.pdf
6A3B36B3DCE71729

k6qBSaZlSarrGuIfxXAfIMTiZ86nH5ZeM3HjX4dzds4gDxokvn+/fkTqM7LSQiVQ

01/23/2014 5:43 pm   Never Cold Call Again

Hi RAD,

I have checked the download link and have verified that it's working properly, so it appears that the issue must be on your end. However, I'll forward

your concern to our head office so they can double check on our download links. Sorry for the inconvenience.

Thank you,

Khrystyn

01/24/2014 12:46 am   

Two things - please address both questions

1/ The video links do not work and I have checked it on other computers, other locations. It is not an issue on my end. A colleague of mine has the

same issue. There needs to be a resolution to this matter - urgently

2/ I registered for Sales Pro Secrets and it is asking me to Login. I was not given a Login on registration, only my name and email address.

I have not received any email telling me what my Name and Password is.


Ticket #267641

Subject: Never Cold Call Again eBook link error

01/22/2014 6:15 pm   

I am trying to access the link for Never Cold Call Again eBook on the Sales Pro Website and the following error occurs

This XML file does not appear to have any style information associated with it. The document tree is shown below.

NoSuchKey
The specified key does not exist.
04289347.pdf
6A3B36B3DCE71729

k6qBSaZlSarrGuIfxXAfIMTiZ86nH5ZeM3HjX4dzds4gDxokvn+/fkTqM7LSQiVQ

 

01/22/2014 6:24 pm   

Ticket No. #616050

Please answer both questions.

1. Cannot see videos:

I have tried Google Chrome, Safari and Firefox and cannot see the videos on the Sales Pro Secrets website

I have no virus security or firewalls on my iMac, am using high speed Internet, I am using OSX 10.9, not Windows

2. I registered for Sales Pro Secrets and it is asking me to Login. I was not given a Login on registration, only my name and email address.

I have not received any email telling me what my Name and Password is.

Can you tell me where I find my Login and Password for Sales Pro Secrets

 

01/24/2014 4:26 pm   Never Cold Call Again

Hi RAD,

Thank you for contacting me today. I see that you purchased our Never Cold Call. As for Sales Pro Secrets, I don't see any purchases nor

registration in our system. Please feel free to place your order at https://www.nevercoldcall.com/ordernow.php#orderform.

To access the bonus materials, please click on the link below. 

www.coldcallbonus.com/private.htm

Please use the link below to access the e-book. 

Cold Calling Is A Waste Of Time E-Book:
http://www.nevercoldcall.com/04289347.pdf

Thank you,

Khrystyn

 

01/24/2014 9:17 pm   

I have already purchased the Never Cold Call System (see below). This entitles me to the Private Member Area and Quick Start Exercises which I do not have as yet.

Previously Customer Support directed me to Sales Pro Secrets and said that was the Private Member Forums area. If this is not the case can you direct me to the Private Members Forum link PLEASE!!!!

My order details are below:


Order Details
================
Order number: 15000604J.
Name: RAD
Address: XXXXXX
AU

Items Ordered:
Description: The Never Cold Call Again System
Product ID: CCWF
Quantity: 1
Price (each): 97.00

Subtotal: 97.00
Tax:0.00
Total:116.00

 

01/27/2014 10:51 am   Never Cold Call Again

Hi RAD,

Thank you for your recent purchase of the Never Cold Call System. Our members area is located at:
http://www.nevercoldcall.com/members/signup.php

The Quick Start Exercises is found at the bottom page of CCW E-book.

Please use the link below to access the e-book. 

Cold Calling Is A Waste Of Time E-Book:
http://www.nevercoldcall.com/04289347.pdf

Thank you for being our customer - we appreciate you!

Khrystyn

 

01/27/2014 4:19 pm   

Khrystyn

I went to the members link: http://www.nevercoldcall.com/members/signup.php

I registered and it said an email would be generate. No email has arrived at the email address I provided. I

then returned to the page and it wants me to Login. I cannot Login because I do not have a password.

The registration only asks for your Name and email address - No Password.

I requested an email be sent with my lost Password (which was never created) and the following error

message occurs which means no email will ever be sent.

The error message is: 
WARNING: fsockopen() [function.fsockopen]: unable to connect to localhost:2526 (Connection refused) in line 122 of file class.smtp.php
WARNING: There was an error sending the email message in line 1371 of file common.inc.php

Your registration and password system seems to have an error.

I have been trying for a couple of weeks to get into the members area without success. I would appreciate some assistance!

 

01/27/2014 4:58 pm   Never Cold Call Again

Hi RAD,

I sincerely apologized if an email isn't generated the moment you've registered. I'll coordinate with our head office regarding this matter to

double check if there's a glitch in our system, hopefully it will be resolve immediately.

Thank you,

Khrystyn

Top of Form

 

02/07/2014 8:56 pm   

Khrystyn,

I refer to your response 27 January 2014 about me not having access to the members link:http://www.nevercoldcall.com/members/signup.php 

You were going to coordinate with your Head Office.

What is happening, that was nearly two weeks ago and I still do not have access to all products PROMISED in the Never Cold Call product.

Please respond with a solution.

RAD

 

02/10/2014 10:38 am   Never Cold Call Again

Hi RAD,

Thank you for contacting me today. As per advise, try to register again at Our members area located at:
http://www.nevercoldcall.com/members/signup.php
Thank you

Khrystyn

 

Ticket #936590

02/07/2014 8:58 pm   

info@nevercoldcall.com is not working. Please provide an email for a contact at Head Office

 

02/07/2014 9:00 pm   

I have been trying to contact Head Office because since early January I have not been able to access the Private Members Forum as part of my purchase of the Never Cold Call system.

The email is not working and coming back undeliverable. 

I am getting more and more concerned about the lack of responsiveness to my questions. I simply want access to the Private Members Forum which is not working for new clients.

 

02/10/2014 12:07 pm   Never Cold Call Again

Hi Rose,

Thank you for contacting me today. As per advise, please try to register again at Our members area is located at:
http://www.nevercoldcall.com/members/signup.php

Thank you

Khrystyn

 

02/10/2014 11:53 pm   

I have tried to register again and get the following message:

An account with the same email already exists.
Please login to your existing account.
If you have not completed payment, you will be able to complete it after login

Can you please rectify this problem

Bottom of Form

Linkedin Messages to Frank

Never Cold Call Agai

January 22, 2014 9:53 PM

Hi Frank, 

I ordered your program and received the blue A4 book and 2 x CDs, plus a PDF. 

I have never received the 3 free Bonus items, Quick Start Exercises, Information on how to access the private member area forums. 

Also the system says book and manual - are these one and the same because I have physically only received the blue manual with CDs inside and a PDF. 

I lodged a ticket and got no response. 

Please assist me to sort this out ASAP. 

Thank you 
RAD 

 

Technical Issues Never Cold Call Sales Pro Secrets

January 23, 2014 3:52 PM

Frank, having trouble with some technical aspects of the No More Cold Call System. 

The Customer Support has not been overly helpful and has been time consuming. 

The outstanding issues are: 
1/ No More Cold Calls eBook on Sales Pro Secrets site is broken 

2/ Videos on Sales Pro Secrets site is not there - literally white space on both PC, Mac or other external PCs 

3/ Sales Pro Secrets website asks for Login. I have never been issued with a Login and Password to access this site. Even tried the lost password and it says an email has been sent. None ever arives. I have checked SPAM and Junk and there is nothing there as well. 

Frank, I have tried to fix these issues relentlessly through the customer support over the past week without success. Trying to get all the promised extras, and inclusions has required me to be relentless with opening tickets. 

Please help me to access the videos. Support simply saying the links are working is no goos when I cannot view them on any PC device. 

Thanks

 

From: postmaster@mail.hotmail.com

Subject: Delivery Status Notification (Failure)

Date: 24 January 2014 10:58:06 am AEDT

To: radaust@xxxx.com

This is an automatically generated Delivery Status Notification.

Delivery to the following recipients failed.

      info@nevercoldcall.com

Reporting-MTA: dns;blu0-omc3-s25.blu0.hotmail.com

Received-From-MTA: dns;BLU406-EAS410

Arrival-Date: Thu, 23 Jan 2014 15:58:06 -0800

 

Final-Recipient: rfc822;info@nevercoldcall.com

Action: failed

Status: 5.5.0

Diagnostic-Code: smtp;550 No such person at this address"

 

From: RAD 

Subject: Outstanding issues with my purchase

Date: 24 January 2014 10:58:02 am AEDT

To: "info@nevercoldcall.com" <info@nevercoldcall.com>

Cc: "frank@nevercoldcall.com" <frank@nevercoldcall.com>

I have tried to rectify the matter with Customer Support to no avail.

1 Cannot see videos on Sale Pro Secrets. Click links and get a white blank screen. I have tried on PC, Mac and external devices. Telling me it works your end is unhelpful.

2 Link to Do Not Cold Call again eBook on Sales Pro Success comes up with an error

3. Never got the Quick Start exercises

4. Sales Pro Success talks about password and login. This website only ever asks for an email and name. Using password reset does not work. I have never received an email upon registering on Sales Pro Success

The Customer Service team have been unhelpful and only answer one issue and do not address others. They answer with exactly same words over and over failing to address issue.

Please address the above issues.

RAD

 

On 8 Feb 2014, at 1:45 pm, RAD <radaust@XXX.com> wrote:

Frank,

My name is RAD . I purchased your product outright without a trial period. I have to say it has not been a great experience.

I had to ask for the extras that come with the program. I didn’t get the PDF version of the product and had to go back time after time until I finally got the product.

I am still unable to get into the Private Members Forum (which goes to Sales Pro Secret) website. It asks for email address and name. I do that and it says it will send an email, which is does not. If you try and return to the website it asks for a password.

I have gone back to the customer service people over a dozen times and still cannot get to the Private members Forum.

I have sent you messages via Linkedin and have not heard back from you. See below.

Could you please direct me to the Private Members Forum and assist with the technical issues that I have had thus far.

Thank you

RAD

Ps: I am interested in your Linkedin program but cannot commit to that if the service and back-up support is terrible. I certainly have not got what was marketed on your website Never Cold Call.

This report was posted on Ripoff Report on 07/19/2014 12:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/frank-rumbauskas-never-cold-call/internet/frank-rumbauskas-never-cold-call-this-program-is-rubbish-a-ripoff-and-you-will-be-l-1163311. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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