• Report: #995461

Complaint Review: Franklin Corp.

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  • Submitted: Fri, January 11, 2013
  • Updated: Tue, January 15, 2013

  • Reported By: BreezBeez — Columbus Ohio United States of America
Franklin Corp.
600 Franklin Drive Houston, Mississippi United States of America

Franklin Corp. Stratolounger I purchased a Stratolounger from Big Lots on 9-7-2012, paid 394.96 and the foam started sagging on foot rest and front of seat. I called Franklin Corp and was told they would send foam Houston, Mississippi

*Author of original report: Stratolounger

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I purchased a Stratolounger recliner from Big Lots on 9-7-2012, paid 394.96. 
The foam started sagging on the front of the seat and foot rest and I could feel nails or screws coming through the wood on the arm of the recliner. I called Franklin Corp and was told there was nothing they could do except send more foam and that I would have to pay someone to repair/fix the problem. I did contact Big Lots as well..they told me it was over 30 days and they couldn't replace or repair. Other than the foam & nail/screw the recliner still looks brand new.
 I would think the recliner should have lasted longer than 3-4 months...Big Lots or Franklin Corp do not stand behind there products

This report was posted on Ripoff Report on 01/11/2013 08:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/Franklin-Corp/Houston-Mississippi-38851/Franklin-Corp-Stratolounger-I-purchased-a-Stratolounger-from-Big-Lots-on-9-7-2012-paid-995461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Stratolounger

AUTHOR: BreezBeez - (USA)

I give Big Lots 5+ stars!!!

They DO care about their customers & stand behind their products.

 Big Lots  called today & replaced Stratolounger!!

THANK YOU BIG LOTS!!
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