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  • Report: #72092

Complaint Review: Fred Meyer

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  • Submitted: Sun, November 16, 2003
  • Updated: Tue, March 29, 2011

  • Reported By:wilsonville Oregon
Fred Meyer
3800 Se 22nd Portland, Oregon U.S.A.

Fred Meyer ripoff electronics Dept consumer alert about purchasing software, cd's, dvd's and electronic video games Portland Oregon

*UPDATE Employee: It's not just Fred Meyer who can't accept games, movies, etc.

*UPDATE Employee: Returns are welcome when the law allows

*UPDATE Employee: Under normal situations, we will make every effort to replace any product that is defective

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This company will no longer accept returns of software, cd's, dvd's, and electronic games.

I tried to return a electronic game that just would not work to my expectations and after fiddling with it for two weeks I just gave up.

When I tried to return it I was informed that once the celophane seal around the box had been broken I now owned it.

No credit on another purchase,no return, and no refund.

With the holidays fast approaching I thought consumers should be aware of this and not let the children unwrap gifts and tear that wrapper off and then try to return it and be told - so sad, too bad, good bye.

Dennis
wilsonville, Oregon
U.S.A.

This report was posted on Ripoff Report on 11/16/2003 01:25 PM and is a permanent record located here: http://www.ripoffreport.com/r/Fred-Meyer/Portland-Oregon-97202/Fred-Meyer-ripoff-electronics-Dept-consumer-alert-about-purchasing-software-cds-dvds-a-72092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 3Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

It's not just Fred Meyer who can't accept games, movies, etc.

AUTHOR: n9n - (United States of America)

The person who wrote this complaint is quite uninformed and acting on emotion rather than common sense.  It is NOT just Fred Meyer who has this return policy, it is every store that does.  The reason being is that this is not a Fred Meyer policy or Walmart policy, this policy is a result of Copyright law.  I work for this company and I work in the returns department.  When a game, movie or any type of media is opened then the only exchange that can be made is for that duplicate title if it is defective.  If your computer won't run it, then you should have checked that before you bought it.  This is not Fred Meyer's fault.
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#2 UPDATE Employee

Returns are welcome when the law allows

AUTHOR: Jeff - (U.S.A.)

I am a current employee of Fred Meyer, but I also remember back when I was a child shopping at Fred Meyer and I can't remember a time that Fred Meyer didn't have one of the best return policies for a retail store.

I know people who have gotten gifts from people in states that don't have Fred Meyer's and still returned the gifts at Fred Meyer.

It is a well known policy of all retailers to not return electronic items after being open except for the same like item. It is the Music, Video, Gaming industry who has decided this policy not Fred Meyer.
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#3 UPDATE Employee

Under normal situations, we will make every effort to replace any product that is defective

AUTHOR: Alex - (U.S.A.)

I am a manager with the company in the Electronics department. It has been out stated policy that we will not return music, video, DVD or video game software once it has been opened for a very long time. It is also a fairly standard policy on this type of merchandise. I first ran into the issue when I was a child, and had a video game from a toy store. I opened it, without realizing it was not the title that i wanted. The store's policy was not to give refunds on this type of merchandise.

There are a couple of reasons why this policy is in place. First, it is not possuble to resell this type of merchadise anywhere near its original price once opened. Second, with piracy on all forms of electronic media quite prevalent, it is becoming an even bigger issue every year.

In your particular situation, you should be able to expect that the clerk and/or manager would replace your item with another copy that would work for you.

That said, every store should have it's policy posted in the department and at the counters so that all customers are aware of the policy. It is not our intention to stick a customer with a bad product, and we certainly want to keep the customer satisfied. Under normal situations, we will make every effort to replace any product that is defective, or unoperable with the same title.
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