- Report: #838596
Report - Rebuttal - Arbitrate
Complaint Review: freecreditreport.com
freecreditreport.comInternet United States of America
freecreditreport.com credit report company Internet, Internet
When you order your $1 Credit Report and Score here, you will begin your 7-day trial membership in freecreditreport.com. If you don't cancel your membership within the 7-day trial period*, you will be billed $16.95 for each month that you continue your
membership. You may cancel your trial membership anytime within the trial period
without charge. http://www.freecreditreport.com/pm/default.aspx?sc=674034&bcd=aalPsEJt&mkwid=eaalPsEJt&pcrid=631565811&kwid=free%20credit%20report
On January 30th 2012 I opened a 7 day free trial account just to see how it all worked and to see what my score was. On February 6th I noticed I was charged $29.95 on January 31st to my account and also $1.00 for the instant score. I logged in to their website on my trial account and noticed this..."Remember, your free trial membership is available for 7 days from the date you enrolled. If you choose to keep your membership, no action is required and the credit card used to enroll will be billed the $20.03 Monthly fee. If you wish to cancel your membership, call us at 1-877-481-6826 before your free trial expires and your card will not be charged".
This had me confused, so I called up to cancel my account due to the erroneous charge placed on my account. The customer service rep had cancelled my account. The next day I was charged again for $19.95. I called back to find out why I kept getting charged. Apparently I was charged because even though I had canceled within the 7 days I was told that they had held my cancelation for a period of time that subsequently carried over into the regular service period.
So in the end they stole $50.90 from my account for a NO-RISK 7 day free trial service. I have reported this incident because I don't feel I can get my money back considering companies like this specialize in taking money from innocent customers looking for a good service.
This report was posted on Ripoff Report on 02/13/2012 04:51 PM and is a permanent record located here: http://www.ripoffreport.com/r/freecreditreportcom/internet/freecreditreportcom-credit-report-company-Internet-Internet-838596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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