freecreditscore.com free credit score, experian Freecreditscores.com is of NO HELP. Outsource everything. Internet

Having serious issue with them. First of all it is not free. Which I had NO problem with. Second they did charge me 3 times for 3 credit reports which was sneaky. They gave me back 2 of the 3 charges no problem .  Had good credit last month. Was very happy about this.  I needed to know my score because I have been in the process of moving.  I only let ONE place check my score.  I wake up one day and my credit has gone down 70 points in 1 week. Can't figure out why so I call them.   Then I ask for a credit advisor to call me.  It does not go thru.  THEY OUT SOURCE MOST OF THERE CUSTOMER SERVICE CALLS.  THEY ARE OF NOOOO HELP.  Even if your nice & diplomatic or call several times. They told me to just find another credit company to help me if I need an advisor.  ( did I mention you have to pay for advisors & information & still I got no help!)  Use them at your own risk.  I just needed help so that I could figure out what happened with my credit from someone trusted with there company since I was already with them & I don't have my credit info all over the place & they could not even help me & they are a credit company!