- Report: #682783
Report - Rebuttal - Arbitrate
Complaint Review: freecreditscore.com
freecreditscore.comInternet United States of America
freecreditscore.com freecreditreport.com 29.99 for nothing. Deceptive wording and uncaring customers service are just some of the many faults of this despicable company, Internet
I can't believe I fell for this scam! I've used freecredit report.com before, cancelled before the 7 day trial ended and wiped my hands clean. Justhad to deal with customers service reps espousing the"power of knowing one's credit is essential in todays society. Yeah, sure just cancel it please. ""are you sure you want to lose this freedom?" Yes.
Flashfoward two years later I now am married, have a child, and am looking into buying a house. On a whim I decide to go back to this "free" site and have a quick peak, then cancel again. I saw my report winced, and decided that I would cancel the next day. Before canceling, I checked my bank account as I do daily and what do I see? A 29.99 charge from freecreditscore.com! What? It said I would not be charged untilthe 7-day trial was exhausted, not the next day. Quickly, I called their supposed "customer service" and asked why I was charged, and that I wanted a refund immediatly. No. I would not get a refund. It seems that somewhere on theirwebsite I had signed up for the privacy plus program. Neat.
I never was told that in any disclaimerI would be charged this amount.There was not a hint of a checkout procedure, and even worse no receiptwith a confirmation number.I stated clearly that I was on their website for approximately five minutes. I saw little information and quite frankly, found the site to be designed in a confusing manner. I'm not sure they even put time into the design. Guess they're too busy getting loser rock bands to write childish jingles inorder to create the illusion of free.
I tried to be polite. I tried to be a reasonable customer with theservicerep., but it ended inan explosion of vulgarity from which my mouth barely utters. I feel robbed, cheated, and most of all a fool. This company is vile,uncaring and should never be usedby anyone no matter how desperate they are in understanding how they stand finacially. There are better smarter ways people. Don't be a fool like me. Nothing is free. I was told that I would received 15.00 back from the 30.00 dollar charge.
With what little money I have these daysbeing the sole provder of the household along with the caring of a child15.00 dollarslostis a lot of money. Money that they deceitfullystolenfrom my child's mouth. Thank you free credit score may you one day realize that usas consumers of your product will not stand for youruncaring, aloof and condescending business practices. This is why you will fail as a company, and you can count on me to see that no one ever uses your scam of a websiteagain.
This report was posted on Ripoff Report on 01/14/2011 06:03 PM and is a permanent record located here: http://www.ripoffreport.com/r/freecreditscorecom/internet/freecreditscorecom-freecreditreportcom-2999-for-nothing-Deceptive-wording-and-uncaring-682783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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