SPECIAL UPDATE: April 25 2011: Freedom Debt Relief remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. Freedom Debt Relief is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.Rip-off Report Investigation:
To date, Freedom Debt Relief has made good faith efforts to resolve all complaints reported on Rip-off Report. Based on our experience, the member business has proven to be among the top members of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business.
Over time and since becoming a member, Freedom Debt Relief has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Rip-off Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever Freedom Debt Relief remains committed to improving customer satisfaction.
Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.
Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!
*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at firstname.lastname@example.org
Editor's UPDATE: Positive Rating and Recognition has been given to Freedom Debt Relief for its Commitment to Excellence in customer service.
Rip-off Report's investigation of Freedom Debt Relief (FDR) uncovers continuous commitment to ongoing improvements in customer service with the goal of total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns. FDR's primary concern is to get their clients debt free in 2-3 years with the best possible client experience.
Freedom Debt Relief's CEO stated "We understand that the only way to grow as a company is by recognizing that we can and should get better every day and then committing the resources necessary to achieve excellence". He then added, "We have a terrific business committed to excellence but we also know that we have made mistakes, all businesses do, but it's how we react to those mistake and fix them that makes us a better company ".
As a sign of their commitment, Freedom Debt Relief recently conducted a customer and employee survey with a the commitment to continual improvement and customer service excellence. As a result of this survey Freedom Debt Relief has implemented new processes centered around a superior customer experience. An executive told Rip-off Report that Freedom Debt Relief's corporate mantra is clients first, employees second and profits third if you take care of the first two the third will follow.
Rip-off Report has confirmed that Freedom Debt Relief's approach to business includes company-wide quality assurance initiatives. The result of which, leads to continual dedication to client focused processes, customer outcomes and employee relations. Rip-off Report was pleased to learn that the company's past and current approach to business is focused on its pledge to total commitment towards client satisfaction. Rip-off Report also learned the company has won an award as Best Places to Work in its market in addition to a prestigious award by Ernst & Young as Entrepreneurs of the Year in northern California.
A senior Freedom Debt Relief executive commented "We're at a time in our country's history where the average American family is saving less than $450 per year and has a mountain of debt compounding at very high rates. We do our very best to get our clients out of debt and have a track record of settling debt for 49% of what is owed but this is not a silver bullet, there are no free lunches". Rip-off Report feels it should comment that when a consumer assumes credit card debt it can often become a very difficult process keep up with interest and to pay back the full principal owed. In addition there are the aggressive collector calls and stress. In the business that Freedom Debt Relief operates they understand the pain associated with unsecured debt spiraling out of control and they have built a team around reducing that pain to the extent it is possible
It is our opinion that individuals experiencing financial difficulty can feel confident in the fact that Freedom Debt Relief has worked with thousands of customers and has successfully settled tens of thousands of accounts. FDR has over 450 employees dedicated to providing the best possible customer service and client outcome.
FDR recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation FDR has made organizational changes allowing their clients a more streamlined approach to problem resolution and a total overall commitment to customer experience.
In summary, after our investigation, which included discussions with Freedom Debt Relief Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.Read more about FDR Freeodm Debt Relief's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
NOW TO THE ORIGINAL REPORT THAT WAS FILED
*NOTICE!..the complaint below is not from an actual Freedom Debt Relief customer.
Freedom Debt Relief, Freedom-debt-relief.com, FDR, FREEDOM San Mateo California
The scumbags at freedom debt relief, freedom financial netowrk, FDR, freedom debt, or whatever other names they use ruined me financially by making promises they can't keep. If I knew they were just a bunch of teenagers over there stealing money from people I would have never signed up with them. I feel like flying out there and ringing there b*****d necks.
I've contacted FDR when I had to charge every credit card I had to pay for my son's cancer treatments. I am self employed with a small contracting business and don't have the greatest health insurance. My debts acrued close to $200,000 and had no way of paying this back. They advertised that they could lower my debt 50% and offered a reasonable monthly payment.
Well, it's been 1 year now and I've paid them close to $40,000 so far. And guess what? They haven't done anything but create me serious financial problems when they were supposed to be helping me get out of this mess.
I have notices to appear in court because I'm getting sued because the creditors didn't get any of their money. My credit score is now equivilent to that of a street bum who never paid a bill in there life. I've told my rep Steve about this law suit and he said that my creditors only work with attorneys and they couldn't help me and to hire an attorney.
Duuuuh. Why didn't you tell me to hire an attorney in the beginning scumbag? Why are you even in business? On top of that, I am yet to see my $40,000 they've collected from me. They said they would return my money but is has been close to three months now and are dodging my calls! Needless to say I've contacted the Federal Trade Commission and Attorney General Richard Blumenthal about this. These money collecting teenagers need to be shut down like the Ameridebt scam.
Andrew Housser and the Better Business Bureau should be ashamed of yourself. Some BBB Accredited business you run. Go to hell...
Here's there contact info:
U.S.A.Click here to read other Rip Off Reports on American Debt Relief