- Report: #719247
Report - Rebuttal - Arbitrate
Complaint Review: Freedom Smoke USA
Freedom Smoke USATuscon, Arizona United States of America
Freedom Smoke USA e cig supplier Tuscon, Arizona
*Consumer Comment: Product Availability Issues
*Consumer Comment: parts not available
*Consumer Comment: Freedom Smoke USA
*Consumer Comment: Freedom Smoke USA is a Great Company!
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My other atomizer developed a horrible pungent taste like the wicking material was burning 2 days later .. I decided to return both atomizers with a brief note explaining that they were less then a few days old and they were not working properly... Mind you no where on the site is a warranty except on the battery page that states 6 month warranty for the kits...A few days later I got an email from someone named Kristen stating that they weren't defective, and they were returning the products to me..Up until this incident I have never had a problem with anything Freedom smoke sells, but now supposedly I wasted $26 on 2 items that didn't even last a weekend ... They have failed to return my products, refund my money,or do anything in any way to address my concerns except tell me I have to clean the products out, and be stuck with 1 atomizer that tastes like the most horrible burning plastic metallic y taste and 1 that produces no flavor no vapor nothing... I want either my money back, or a product that is not defective.... This is customer service at its worst.. to take someones money for a knowingly defective, if not a health risk by whatever is causing that horrible unbearable flavor, and say well we cant help you except clean it cuz you are stuck with it...
This report was posted on Ripoff Report on 04/18/2011 09:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Freedom-Smoke-USA/Tuscon-Arizona-/Freedom-Smoke-USA-e-cig-supplier-Tuscon-Arizona-719247. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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