• Report: #1128806

Complaint Review: freedompop

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  • Submitted: Thu, March 06, 2014
  • Updated: Thu, March 06, 2014

  • Reported By: lucas — ft laud Florida
freedompop
, Select State/Province USA

freedompop freedompop.com freedompop or popped freedom? los angeles, california

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i signed up for a free month with freedompop after purchasing a device from groupon.

twice i paid $10 for use "on the go" and and still with $12 left i am completely blocked from using them.

now they don't allow me to downgrade to the free plan or any plan whatsoever until i have paid for the $18 monthly fee plus $10 for additional services that i didn't order.

i emailed customer service more than dozen times and i keep getting a reply that in order to downgrade to the free plan i need to update my credit card info with enough funds.

enough funds for what?
to charge me $30 for a service that was supposed to be free?

 


This report was posted on Ripoff Report on 03/06/2014 03:34 PM and is a permanent record located here: http://www.ripoffreport.com/r/freedompop/Select-StateProvince/freedompop-freedompopcom-freedompop-or-popped-freedom-los-angeles-california-1128806. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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