• Report: #1172934

Complaint Review: freedompop

  • Submitted: Thu, August 28, 2014
  • Updated: Thu, August 28, 2014

  • Reported By: nrefundfrom freedompop — Woodstock Georgia
freedompop
11301 W. Olympic Blvd #112 Los Angeles, California USA

freedompop has been delaying or does not inted to issue my refund Los Angeles California

*Author of original report: After a month of delaying refund Freedompop claims that they will not issue a refund but istead will be sending a replacement cellphone

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On July 24, 2014, I purchased a Samsung Victory 4G LTE cellphone from freedom and promptly paid it with my mastercard.  I received the cellphone about a week later and found out that it was not working.  The cellphone was not updated with current android applications and it was also locked to Virgin Mobile.

I had a hard time connecting with a live person (evry now then a dropped call after waiting) but after several days of trying I finally was able to speak to a live person and they transferred me to their technical support.  After about half an hour with their technical support they finally issued me an RMA # (return authorization).

I sent the defective Samsung cellphone based on their instructions and to protect myself did a trace on the tracking number provided with the USPS receipt and verified that they recieved the package.

I tried to follow up by sending e-mails to "Jay" who claims that he is my personal contact for Freedompop support team.  Jay sent me an e-mail last August 11, 2014 that it will take several weeks for my refund to be processed.  I inquired thru e-mail again last week and again I received an e-mail from Jay on August 26, 2014 that my refund will take several weeks again and to wait patiently for my refund.

I can forward all the e-mails that I received and sent to Freedompop as proof and youcan  also see that all my e-mails done in a professional and courteous manner. Please help me get my refund from Freedompop of if this is a scam, please advise on how I can help with exposing these people.

 

 


This report was posted on Ripoff Report on 08/28/2014 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/freedompop/Los-Angeles-California-90064/freedompop-has-been-delaying-or-does-not-inted-to-issue-my-refund-Los-Angeles-California-1172934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

After a month of delaying refund Freedompop claims that they will not issue a refund but istead will be sending a replacement cellphone

AUTHOR: nrefundfrom freedompop - ()

I have been trying to get a refund from Freedompop for a defective Samsung cellphone that they sent to me.  I sent back the defective cellphone with an RMA number within a week of receiving it and I also have proof because I kept the USPS riority mail recceipt with ttacking number and also confirmed that they received it.

Yesterday I received an e-mail from "Jay" in their customer service deparment and he said that he apogizes but can only send a replacement cellphone instead of processing a refund because it was past 30 days.

I need advice on how to get my money back and inform people of Freedompop and how they handle customer complaints.

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