- Report: #1172934
Report - Rebuttal - Arbitrate
Complaint Review: freedompop
freedompop11301 W. Olympic Blvd #112 Los Angeles, California USA
freedompop has been delaying or does not inted to issue my refund Los Angeles California
*Author of original report: After a month of delaying refund Freedompop claims that they will not issue a refund but istead will be sending a replacement cellphone
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On July 24, 2014, I purchased a Samsung Victory 4G LTE cellphone from freedom and promptly paid it with my mastercard. I received the cellphone about a week later and found out that it was not working. The cellphone was not updated with current android applications and it was also locked to Virgin Mobile.
I had a hard time connecting with a live person (evry now then a dropped call after waiting) but after several days of trying I finally was able to speak to a live person and they transferred me to their technical support. After about half an hour with their technical support they finally issued me an RMA # (return authorization).
I sent the defective Samsung cellphone based on their instructions and to protect myself did a trace on the tracking number provided with the USPS receipt and verified that they recieved the package.
I tried to follow up by sending e-mails to "Jay" who claims that he is my personal contact for Freedompop support team. Jay sent me an e-mail last August 11, 2014 that it will take several weeks for my refund to be processed. I inquired thru e-mail again last week and again I received an e-mail from Jay on August 26, 2014 that my refund will take several weeks again and to wait patiently for my refund.
I can forward all the e-mails that I received and sent to Freedompop as proof and youcan also see that all my e-mails done in a professional and courteous manner. Please help me get my refund from Freedompop of if this is a scam, please advise on how I can help with exposing these people.
This report was posted on Ripoff Report on 08/28/2014 10:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/freedompop/Los-Angeles-California-90064/freedompop-has-been-delaying-or-does-not-inted-to-issue-my-refund-Los-Angeles-California-1172934. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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