• Report: #1095564

Complaint Review: freeshipping.com

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  • Submitted: Tue, October 29, 2013
  • Updated: Tue, October 29, 2013

  • Reported By: joe r — Moab Alabama
freeshipping.com
Internet USA

freeshipping.com free trial is a scam - no rebates or refunds unless you are a paying subscriber  Internet

*Author of original report: Still waiting

*UPDATE Employee: Response to Freeshipping.com complaint# 1095564

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The ads say that there is a 30 day free trial period with full benefits. In reality and in the fine print, you are not actually eligible for benefits unless you are a paying subscriber. The "free trial" is nothing but a scam. You also get no notification when they charge your credit card. It just appears on your statement on the 30th day of your trial period if you don't cancel. If you cancel, you don't get any refund. Stay away from this company. You will spend more than you can get in refunds!


This report was posted on Ripoff Report on 10/29/2013 07:23 PM and is a permanent record located here: http://www.ripoffreport.com/r/freeshippingcom/internet/freeshippingcom-free-trial-is-a-scam-no-rebates-or-refunds-unless-you-are-a-paying-sub-1095564. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Author of original report

Still waiting

AUTHOR: joe radneb - ()

It has been over 30 days since I filed my claim and I haven't heard a single word about it and have not gotten my refund. In the day of wireless banking and instant transfers, there is no logical reason for this kind of delay!

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#2 UPDATE Employee

Response to Freeshipping.com complaint# 1095564

AUTHOR: arand - ()

Hi Joe, 

At your earliest convenience please contact us at customerservice@freeshipping.com to resolve any issues you have.

During the 30 day trial period, members have full benefits and can make as many eligible shipping rebate claims as they need. If you cancel after the 30 days, those claims, if eligible, are still guaranteed to be paid. 

The terms also clearly state that if you do not cancel within 30 days, your card will be charged.

We look forward to hearing from you.

Kelly

Freeshipping.com Customer Service

 

 

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