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Report: #1252070

Complaint Review: Freight Center - Nationwide

  • Submitted:
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  • Reported By: brittany — California USA
  • Author Not Confirmed What's this?
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  • Freight Center Nationwide USA

Freight Center Fraud Palm Harbor Florida

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Extremely rude, unhelpful customer service, confusing policies. I was trying to set up a freight shipment for two items I ordered on etsy. When I filled out the form I got to the section that asked about packaging and I selected "boxed" thinking that meant they would box the items I was having shipped. Apparently that wasn't the case as I found out after I'd called, so I called to see what my other options were. Adding the option to have my two things packaged were going to cost. The customer "care" member, Diana, told me it'd be another $500-$600. Since that's twice what I paid for the units, I decided to cancel. I was told I'd have to cancel online and that there would be a 30% "restocking fee" since the order had already been processed. Diana informed me she'd spoken to the supervisor and he'd already said no in regards to giving me a full refund. I asked if I could speak to the supervisor and she said "No, he's busy and he's leaving in 15 minutes." When I said I'd wait she told me I couldn't tie up the line and then she basically hung up on me. So now this shady company is just keeping $90 of my money for doing nothing. Thanks, guys, I'll never be using your service again - Should have read all of the bad reviews there are on the internet already about this company.

This report was posted on Ripoff Report on 08/31/2015 02:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/freight-center/nationwide/freight-center-fraud-palm-harbor-florida-1252070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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