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Report: #564227

Complaint Review: Fromyouflowers.com - Internet

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  • Reported By: Laura P — Alton Illinois United States of America
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  • Fromyouflowers.com Internet United States of America

Fromyouflowers.com Delivered the wrong flowers to my Grandfather's funeral. Internet

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I placed an order 1/30/10 for a spray of flowers to be delivered to my Grandfather's wake the following day.  Because they were to be delivered on a Sunday, I was slightly taken aback by the $14 delivery charge, but decided that $65 was not an outrageous price to pay for a spray of gladiolas.  When I arrived at the wake, at first I assumed that my flowers hadn't been delivered yet.  After examining the cards attached to the flowers, I discovered a pink plastic vase that contained gladiolas and carnations with my name on it!  It looked like something you would send as a birthday present and was not at all suitable for a wake/funeral.  Because my grandfather was being buried in a military cemetery, my vase wasn't even taken to the cemetery because vases were not allowed.  I immediately called the customer service line and they apologized profusely and promised to credit my card a 20% refund and re-deliver the flowers to my house, so I could take them to the cemetery myself.   Today is 2/3/10.  It has been 3 days since I spoke to the original customer service rep.  I called again this afternoon asking where the flowers were and they told me the florist was putting them together and they would be delivered this afternoon.  At 7pm I called and asked where my flowers were.  The customer service rep explained to me that there had been a "miscommunication" between the florist and their customer service dept.  I demanded a full refund.  They readily complied, but informed me that $10 had already been credited back to my card, and the remaining $55 would be credited within the next 3 days.  I just checked my statement.  The $10 they supposedly refunded is not showing on my online statement.  I'm hopeful that I will receive my full refund, but even that is not enough to make up for how they handled what should be considered a very important order.  Birthday and Valentines day flowers can be sent again the following year.  You only get one chance to get a floral arrangement for a funeral right.  Please don't trust this company with important occasions.  The low price just isn't worth the risk.  I'll update later in regards to whether or not I get the full refund.

This report was posted on Ripoff Report on 02/03/2010 06:50 PM and is a permanent record located here: https://www.ripoffreport.com/reports/fromyouflowerscom/internet/fromyouflowerscom-delivered-the-wrong-flowers-to-my-grandfathers-funeral-internet-564227. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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