• Report: #452025

Complaint Review: Frost Cutlery

  • Submitted: Thu, May 14, 2009
  • Updated: Sat, July 11, 2009

  • Reported By:Lacey Washington
Frost Cutlery
6861 Mountainview Rd Ooltewah, Tennessee U.S.A.

Frost Cutlery, Cutlery Corner Warranty Woes---Again! Ooltewah Tennessee

*Consumer Comment: Pay Attention

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Like Harold, I have experienced multiple occasions of Frost Cutlery not honoring their warranty.

On one order several knives of the same model developed cracks in the rubber handle. A few other models had problems too. A phone call to their "customer service" department ended with the claim that workmanship defects will only be warranted within thirty days. The cracks occurred 2-3 months after the shipment was received! Lifetime Warranty? I think not!!

On another occasion, a knife I purchased for my own use had a very fine crack in the handle. Upon receiving the knife, I noticed the crack but because it was so fine, I wasn't sure if it was actually a crack or just a scratch. Needless to say, it turned out to be a crack when a small piece of the handle at the crack flaked off.
Again, a call to the "customer service" department proved fruitless. Once again the thirty day warranty on workmanship was cited.

The real killer with this is the fact that the girl on the phone at Frost Cutlery not only was totally unconcerned with my claim, but frankly was pretty rude in her attitude towards me as a customer. I guess she gets tired of denying warranty claims all day long!

The lifetime warranty that is touted by the TV hucksters working for Frost is completely false! The only prayer you have of obtaining any type of warranty from this company is finding a problem within their thirty day window, after receiving your order.

To provide Frost with a little credit, I did find problems with one order. FOUR of the six knives ordered had defects! I called right away and was given a return authorization. Returned the bad knives at my expense, and received replacement knives within a month. Four of six! Not exactly a testament to quality!

Additional note--Some of the knives claimed to be from Solingen Germany are actually steel made in Solingen then shipped to Pakistan for assembly/manufacture. They are stamped accordingly.

I have decided that I am no longer going to tolerate this behavior by taking my business elsewhere. There are plenty of companies offering comparable products at comparable prices with REAL WARRANTIES!!

I suggest you do the same. The greatest benefit you can give for poor service is to deny them your money. Then when the coffers run dry they might stop to wonder why. This will go unnoticed by Frost right now, they are riding a marketing wave and making a ton of cash. However, the wave will come crashing down with their lack of concern for their customers, outright lies about their warranties, and questionable quality of their products.

Stand firm, be vigilant, and these shysters will receive their just deserts.

Lacey, Washington

This report was posted on Ripoff Report on 05/14/2009 06:27 PM and is a permanent record located here: http://www.ripoffreport.com/r/Frost-Cutlery/Ooltewah-Tennessee-37363/Frost-Cutlery-Cutlery-Corner-Warranty-Woes-Again-Ooltewah-Tennessee-452025. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Pay Attention

AUTHOR: David - (U.S.A.)

P.T. Barium put it BEST,sucker born every minute.I really don't think Frost is so bad,all returns were handled prompt as were refunds,even refunded my shipping back to Frost.I bought a set of knives, 2 had scratches on blades,they sent me 2 new ones without having to return scratched ones.
Their German Bull knives are handmade in Germany,or so it says on blade.Of course you have to stiff thru the Bullshit knives,most of the Packy stuff is stamped German Steel blades and assembled in the 3rd world ,the China swords are crap(they pass off Chinese swords that called Katanas,a Japanese word which is usually referring to "GOOD" high carbon Steel,but look at the price! I plan to buy a REAL handmade Japanese sword, but it's 400 bucks(not a Frost product) but on video it shows the folding of the steel! I studied 5 years of Bushido and my Kempo teacher didn't believe in using wooden swords(7 Dan at my last contact) and only taught me the sword in addition to my Karate training.I was working on my 3rd Black Belt.
So let the buyer BEWARE,but the blades are VERY SHARP and hold a edge.I just wish they would lose that good ole boy attitude,Man it's annoying!! Good Luck,David
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